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Visa // credit cards
   Posted: Friday, December 06, 2019
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Senior Director, Consumer Credit

Job Purpose

The Senior Director, Consumer Credit will be a member of the Canadian Product team which is responsible for the development & rollout of Visa's products & platforms in the Canadian marketplace. The team also works collaboratively with issuing & acquiring clients to support their product launches & innovations.

The position will be based in Toronto, Canada & will report to the Vice President & Head of Product, Visa Canada.

The Senior Director, Consumer Credit is responsible for leading Visa's consumer credit initiatives in Canada & driving an accelerated growth agenda, from ideation to development to delivery to ongoing management of products, platforms & services. They will oversee product launches, client launches, issue resolution, & work with our Sales team & at all levels with our clients. They will work closely with the global Product team to bring the best that Visa has to offer globally to the Canadian market, & they will work with internal & external stakeholders in Canada.

Consumer Credit is Visa Canada's largest payment product & represents a significant portion of our Canadian business. This individual must quickly be viewed as a leader in the space; someone who can identify & deliver against future client & customer needs, someone who can work with & provide guidance to clients & act on guidance from them, someone who can layout a roadmap for the future.

Essential Functions

Product & Thought Leadership

Be a leader, & drive the long-term & short-term agenda for consumer credit products & platforms. Develop & own strategic & tactical solutions for consumer credit products, client launches, etc.

Stay on top of emerging trends in payments, new technologies, competitive insights & demonstrate thought leadership internally & with clients. Develop hypotheses as to how macro factors & industry trends may affect our business. Work with Visa Consulting & Analytics, data analytics teams, Finance teams, & research teams to accomplish this.

  • Stay on top of, & contribute to, what the global Visa products team is developing & look for opportunities to import leading strategies & products to Canada.

Research, identify & recommend opportunities for adding value to Visa products through potential new product features/services, redefining the value proposition, integrating to mobile based solutions & Visa API sets, & executing third party partnerships as required.

Product Launches & Growth

Partner with Sales teams to promote & sell product solutions & initiatives to clients.

Partner with Visa Consulting & Analytics to collaborate on client solutions.

Partner with the Visa Marketing organization to create strategies & campaigns to promote product growth.

Partner with the CSS organization to execute product launches successfully.

Ensure compliance with products, brand & risk management standards.

Team Leadership

Lead a team (currently 4 people) that is responsible for consumer credit products.

Build subject matter expertise within the team for new initiatives (e.g. instalments, loyalty, digital solutions) & ensure that the team is able to deliver on these initiatives in a self-sufficient way (in collaboration with global subject experts where needed but with the goal of building the expertise locally).

Ensure continuous growth & development for members of the team, with the goal of ensuring that Visa is bringing the best & brightest talent & solutions to drive our business & add value to clients in Canada.

Ensure that the team delivers with a high degree of professionalism & integrity, a collaborative mind set within & outside of the team.



12 years of work experience with a Bachelor's Degree; 10 years of work experience with Masters/MBA/JD/MD; or a minimum of 8 years of work experience with a PhD


12+ years of experience, including 8+ years of experience in product management, project management, and/or management consulting in a digital environment

Payments industry and/or technology experience required, ideally with respect to consumer credit products.

Possess functional & technical knowledge of the digital payments environment, including ecommerce trends, competitor activity, & market developments.

Very strong organizational & project management skills, diligent at effectively documenting & tracking key steps & executing against them, & a high degree of comfort & effectiveness reporting to executives succinctly & clearly on an ongoing basis.

Advanced oral & written communication skills with the ability to strongly influence & direct others at all levels; ability to create presence' & be viewed as a thought leader who can shape future thinking.

The ability to translate analytics, research, client/consumer needs into actionable plans & deliverables.

A track record of being a strong People Manager.

Experience working effectively with global teams & local teams.

Good understanding of client & Visa P&Ls.

Ability to work with multiple stakeholders & create project teams to assist in execution & implementation of new products or services (Marketing, Sales, Operation, internal/external stakeholders).

Have strong analytical skills & ability to execute on plans.

Additional Information

Travel Requirements

  • This position requires the incumbent to travel for work10% of the time

Physical Requirements

  • This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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