As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
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Senior Director, Consumer Credit
The Senior Director, Consumer Credit will be a member of the Canadian Product team which is responsible for the development & rollout of Visa's products & platforms in the Canadian marketplace. The team also works collaboratively with issuing & acquiring clients to support their product launches & innovations.
The position will be based in Toronto, Canada & will report to the Vice President & Head of Product, Visa Canada.
The Senior Director, Consumer Credit is responsible for leading Visa's consumer credit initiatives in Canada & driving an accelerated growth agenda, from ideation to development to delivery to ongoing management of products, platforms & services. They will oversee product launches, client launches, issue resolution, & work with our Sales team & at all levels with our clients. They will work closely with the global Product team to bring the best that Visa has to offer globally to the Canadian market, & they will work with internal & external stakeholders in Canada.
Consumer Credit is Visa Canada's largest payment product & represents a significant portion of our Canadian business. This individual must quickly be viewed as a leader in the space; someone who can identify & deliver against future client & customer needs, someone who can work with & provide guidance to clients & act on guidance from them, someone who can layout a roadmap for the future.
Product & Thought Leadership
Be a leader, & drive the long-term & short-term agenda for consumer credit products & platforms. Develop & own strategic & tactical solutions for consumer credit products, client launches, etc.
Stay on top of emerging trends in payments, new technologies, competitive insights & demonstrate thought leadership internally & with clients. Develop hypotheses as to how macro factors & industry trends may affect our business. Work with Visa Consulting & Analytics, data analytics teams, Finance teams, & research teams to accomplish this.
- Stay on top of, & contribute to, what the global Visa products team is developing & look for opportunities to import leading strategies & products to Canada.
Research, identify & recommend opportunities for adding value to Visa products through potential new product features/services, redefining the value proposition, integrating to mobile based solutions & Visa API sets, & executing third party partnerships as required.
Product Launches & Growth
Partner with Sales teams to promote & sell product solutions & initiatives to clients.
Partner with Visa Consulting & Analytics to collaborate on client solutions.
Partner with the Visa Marketing organization to create strategies & campaigns to promote product growth.
Partner with the CSS organization to execute product launches successfully.
Ensure compliance with products, brand & risk management standards.
Lead a team (currently 4 people) that is responsible for consumer credit products.
Build subject matter expertise within the team for new initiatives (e.g. instalments, loyalty, digital solutions) & ensure that the team is able to deliver on these initiatives in a self-sufficient way (in collaboration with global subject experts where needed but with the goal of building the expertise locally).
Ensure continuous growth & development for members of the team, with the goal of ensuring that Visa is bringing the best & brightest talent & solutions to drive our business & add value to clients in Canada.
Ensure that the team delivers with a high degree of professionalism & integrity, a collaborative mind set within & outside of the team.
12 years of work experience with a Bachelor's Degree; 10 years of work experience with Masters/MBA/JD/MD; or a minimum of 8 years of work experience with a PhD
12+ years of experience, including 8+ years of experience in product management, project management, and/or management consulting in a digital environment
Payments industry and/or technology experience required, ideally with respect to consumer credit products.
Possess functional & technical knowledge of the digital payments environment, including ecommerce trends, competitor activity, & market developments.
Very strong organizational & project management skills, diligent at effectively documenting & tracking key steps & executing against them, & a high degree of comfort & effectiveness reporting to executives succinctly & clearly on an ongoing basis.
Advanced oral & written communication skills with the ability to strongly influence & direct others at all levels; ability to create presence' & be viewed as a thought leader who can shape future thinking.
The ability to translate analytics, research, client/consumer needs into actionable plans & deliverables.
A track record of being a strong People Manager.
Experience working effectively with global teams & local teams.
Good understanding of client & Visa P&Ls.
Ability to work with multiple stakeholders & create project teams to assist in execution & implementation of new products or services (Marketing, Sales, Operation, internal/external stakeholders).
Have strong analytical skills & ability to execute on plans.