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Qualtrics // experience management platform
Marketing, Full Time    Provo, Utah, United States    Posted: Wednesday, March 18, 2020
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Qualtrics is the technology platform that organizations use to collect, manage, & act on experience data, also called X-data. The Qualtrics XM Platform is a system of action, used by teams, departments, & entire organizations to manage the four core experiences of businesscustomer, product, employee & brandon one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 & 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, & build iconic brands. Qualtrics was recently acquired by SAP, & together we will accelerate XM & power the experience economy. Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas & growth, recognizes your unique contribution, fills you with purpose, & provides a fun, flexible & inclusive work environment.

In order to ensure continued value to our customers, we have an extensive set of professional services offerings, ranging from implementation to custom engineering services. The Services Operations team is responsible for closing gaps within the services organization. We enable outstanding customer experience by driving operational excellence across the organization.

The Challenge

The Services Operations team is looking for a talented individual to identify, scope, & execute system improvements & streamline sales & business processes on the platform. We are growing rapidly & we need the right person to join our unstoppable force.

Qualtrics is looking for a full-time, experienced Salesforce Administrator who loves analyzing, designing & automating business processes. If you have a Bachelors degree (Information Systems, Computer Science, Statistics, Business, Mathematics, hard sciences), love logic, thrive in an autonomous environment, & are passionate about solving difficult problems, Qualtrics could be the place youve always dreamed of.

The Expectation for Success

Youll know youre doing a great job when our employees look to you to solve some of the companys largest problems. You can work cross-functionally, are a self-starter, can multitask, excel at troubleshooting systems, love a continual challenge, & manage your time effectively so you can go on a beautiful hike up Provo Canyon for your lunch break!

You have experience in CRM Administration, & may even be certified in You love to design efficient processes with integrated controls, & have a deep desire to continuously improve on what already exists.

A Day in the Life

  • Collaborate with end users to understand CRM administrative needs, resolve issues & meet business requirements
  • Design & implement business logic & application customization via custom objects, validation rules, workflows, flows, process builder, etc.
  • Document procedures, policies, & technical requirements
  • Facilitate system administration, & help streamline business functionality, including: profiles/permissions, role hierarchy, security models, application customization, reports & dashboards, & more...
  • Maintain & advise on a selection of 3rd party technologies to improve services & sales productivity within the CRM platform
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