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Convene // conference & meeting spaces
 
McLean, VA    Posted: Friday, August 23, 2019
 
   
 
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Who we are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding.

What you'll do:

The Service Technician provides genuine anticipatory service to clients & participants in all aspects of meeting & conference services. The purpose of this position is to interact with our clients & ensure they have a great experience at Convene. He/she works in partnership with the Culinary, Production & Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our client needs & make them feel welcome, important & relaxed. Our employees carry our Core Values every day: genuine, relentless, integrity & teamwork.

  • Greet all clients with enthusiasm & friendliness
  • Maintain a warm & friendly demeanor at all times
  • Provide world-class service in accordance with our Brand Standards
  • Set up, replenish, maintain, & breakdown Food & Beverage stations
  • Accommodate special client needs & last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary & our spaces in a friendly manner
  • Read, understand & execute Program Execution Orders
  • Follow checklists & Standard Operating Procedures
  • Set up & breakdown conference rooms & refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, & well-stocked work areas
  • Responsible for constant sanitation, organization, & proper food handling
  • Have full knowledge of menus, recipes, & other pertinent information
  • Perform opening, mid-shift, & closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables & chairs, cleaning glasses, washing dishes, polishing glass & silverware, & making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Perform additional duties as assigned

What we look for:

  • High school/GED diploma
  • Minimum of 2 years of server experience
  • Basic knowledge of food & beverage
  • Proven excellent communication & interpersonal skills
  • Proven good organizational skills
  • Must be highly motivated & ready to lead other team members
  • Proficient in multi-tasking
  • Food Hygiene or Food Handling Certificate preferred
  • TIPS Certification preferred

Physical Requirements:

  • Flexible & long hours sometimes required
  • Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
  • Ability to reach overhead & below the knees
  • Ability to stand, sit & walk for an extended period of time

About Convene:

At Convene, were changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design & service the next generation office building one that feels more like a full-service, lifestyle hotel. Our integrated workplace-as-a-service platform gives building tenants & enterprise clients access to a growing network of premium meeting & event spaces, flexible workspaces, hospitality services, & curated experiences for users, all connected by Convenes proprietary technology platform.

  • Founded in 2009
  • Locations in New York City, Boston, Philadelphia, & Washington, D.C.; Opening in LA in 2018 & plans to expand globally.
  • Launched Convene Workplace in 2017
  • Ranked #11 Workplace in New York in 2017 by Fortune Magazine
  • Ranked #30 in 2017 Linkedin Annual List of Industry Disruptors

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits you can expect as a Convene employee:

  • Generous, flexible PTO & family leave
  • Generous professional development policy that includes funds earmarked for each employee's discretionary professional growthHave a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year.
  • Supportive work environment & a leader who is focused on your professional growth
  • Company events that highlight our team's passions & hobbies
  • Snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

 
 
 
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