Events  Deals  Jobs 
    Sign in  
Flexport // online customs brokerage & freight forwarding
Atlanta, GA, New York City, NY    Posted: Saturday, September 11, 2021
Apply To Job

Regional Implementation Manager

Implementation Manager

Atlanta, GA, New York City, NY

The opportunity:

Were looking for a Regional Implementation Manager to join our growing team. This is a unique opportunity to establish & standardize the Global Implementation Methodology that will be utilized across our organization. The ideal candidate should have the ability to drive implementation workflow & should have extensive experience managing cross-functional projects. Salivating at the thought of solving real-world problems while streamlining the inefficient industry of global trade? Keep reading!

What you'll do:

  • Create & execute the Implementation Methodology, including task definition, persona identification, assignment of responsibilities, task duration, dependencies & templates, designed with flexibility for varied customers & services.
  • Partner with Sales & Account Management acting as the primary set of extra hands shepherding the client through the implementation lifecycle including engaging in implementation related pre-sale activities. 
  • Lead the implementation of select new client accounts or new business with existing clients from business award of multi-modal services through implementation & ramp up to steady state service delivery.
  • Structure total scope of awarded business & create an implementation project plan ensuring client & internal teams across sales, account management, planning & operations, carrier relations, procurement, fulfillment, technical & other teams are in position to execute.  
  • Own the readiness to serve & implementation project critical path to deliver to client as sold.
  • Continuously drive & adapt the plan to new realities & findings to optimize for service level & quality while establishing efficient & universal internal & external solutions.
  • Summarize & report out on implementation program status to leadership (commercial, business, & operational) highlighting any barriers to success & proposing mitigation strategies.  
  • Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

What you'll need:

  • BA/BS degree with 5+ years of professional logistics, supply chain management/consulting, freight forwarding experience
  • A knack for spotting opportunities to simplify processes & solutions while preserving client happiness
  • A consistent track record of success in scoping, planning, starting & finishing client-facing, cross-functional projects
  • Excellent collaboration, communication & interpersonal skills
  • Comfort & confidence in front of clients
  • Next-level attention to detail & the drive to deliver ahead of schedule with a servant leadership approach
Apply To Job
© 2021 GarysGuide      About    Feedback    Press    Terms