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Twilio // platform for building messaging applications
Engineering, Full Time    Denver, Colorado, United States    Posted: Wednesday, September 16, 2020
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Because you belong at Twilio.

The Who, What, Why & Where

Twilio is growing rapidly & seeking a Software Engineer (L2) to be a key contributor for our Customer Lifecycle Engineering team, where you will develop features that impact all points in the customer lifecycle. You will use the latest distributed systems programming techniques & technologies, including microservices, kubernetes, AWS cloud infrastructure, microservices & APIs.  The person in this role will bring with them the ability to write complex backend services, communicate effectively with cross-functional teams, & have a tremendous drive to hone their craft. 

This individual will help extend the reach of how & where Twilio products are sold, by creating & modernizing our integrations in marketplaces such as AWS, Azure, & Google Cloud, as well as enabling our international partner channels.


Twilio is looking for a software engineer who lives the Twilio Magic & has a demonstrated track record of building & maintaining complex backend systems in a dynamic environment using the latest data center technologies, both on-prem & in the cloud.  They also have:

  • 2+ years of software development experience in a modern programming language (Go (preferred), Python, Java, Ruby or C++)
  • Experience with building reliable & robust software that tolerates & recovers from unreliable dependencies
  • OO  experience & software engineering expertise (coding, automated tests, profiling, monitoring, etc)
  • Interest in of AWS,  k8s, & lambda  a plus


As a Software Engineer 2, you will live the Twilio Magic values:

  • WRITE IT DOWN: Document technology decisions & implementations.
  • DRAW THE OWL: Identify opportunities for improvement across both technology & process. Use your foresight & experience to keep our systems effectively running now & in the future through profiling, load testing, failure testing, monitoring & much more to have confidence in the robustness of the systems we deploy.
  • BE AN OWNER & BE BOLD: Assist in all aspects of technology decisions, including strategy, efficiencies, open source offerings, & integration details. Champion meticulous, high quality engineering.
  • NO SHENANIGANS: Ensure the consistent exercise of appropriate judgment & transparency in all your communications & interactions. Use your advanced engineering, communication & organizational skills to ensure we deliver what the business wants & needs.


The Customer Lifecycle team is central to Twilio's continued growth. We work closely with stakeholders & product teams to design & implement the infrastructure for all customer activities on our system. This includes everything from sign-up/sign-in to billing & account management. 

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our beautiful office at 1801 California St. in Denver, CO. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, access to our building fitness center, monthly All Hands & more. 

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work & home life; that understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture where everyone is able to do & be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, & can draw the owl & not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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