At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture. Whether it's conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.
Why We Need You
PagerDuty prides itself on providing remarkable, award-winning support to our ever-growing customer base. We strive to go that extra mile for our customers. Are you a Technical Support Engineer who shares our values & passion with debugging & resolving customer issues? You will be interacting with our customers on a technical level & serving as an escalation point from Tier 1 Support. Your responsibilities include providing technical support, debugging integration issues, writing custom scripts & helping customers get the most out of using PagerDuty.
How do you measure success? We measure our team's success in terms of how responsive we are & how many expressions of love we get from customers. You will play a crucial role in maintaining our friendly & personal rapport with our customers, even while the company scales in size.