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Twilio // platform for building messaging applications
 
Product, Full Time    Dublin, Ireland    Posted: Thursday, December 02, 2021
 
   
 
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See yourself at Twilio

Join the team as our next Technical Project Manager New Grad.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

This position is needed to support Twilios Services team in EMEA, which spans Professional Services, Customer Success & Customer Support. As a New Grad Technical Project Manager you will be supporting our dynamic & collaborative team in cross-functional internal projects that help Twilio move the needle on improving the experience for our customers. With its strong technical focus, this role is valued as a cornerstone to our success & growth. You will also be joining a diverse community composed of outstanding business partners of all levels, providing a unique opportunity to develop your managerial skills & experience & to help others to do the same.

Reporting to the Program Management Lead, EMEA, this position is crucial in supporting Twilios ability to deliver an amazing experience to customers. 


Responsibilities

In this role, youll:

    • Have a deep sympathy & understanding for the challenges our customers in EMEA face & work alongside internal teams to identify challenges & opportunities for improvement. 
    • Strong ability to analyze data & trends from Services teams & voice of the customer surveys to provide key findings to internal stakeholders, dig into the technical details with various stakeholders & drive change/actions based on the feedback.
    • Coordinate internally to suggest & lead improvements & solutions for challenges faced by customers to move the needle forward on improving NPS & touchpoint experience scores across the EMEA Services organisation.
    • Own all technical project parts related to improving the customer experience including strategy formation, developing business cases, technical project execution, partner communication & collaboration, project plans, timelines, & artifacts.
    • Interact extensively across all functional teams within Twilio. 
    • Ensure consistent exercise of appropriate judgment & discretion in evaluating opportunities to improve customers experience, conducting analysis alongside customer operations & working with the EMEA leadership team to resolve projects & priorities.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • To work towards a BS, MS, or PhD degree 
  • To have a keen interest in technical project management 
  • Ability to understand complex technical issues & explain to product & engineering organizations
  • Ability to distil complex technical issues into terminology understood by non-technical audiences
  • Have a hungry entrepreneurial & "can do" spirit, as evidenced by successful interest in learning project management methodologies & frameworks (Scrum, Agile)
  • Ability to balance multiple challenging priorities in a fast-paced environment
  • Ability to optimally communicate across all levels of the organization from engineers to executives with a high level of integrity & a desire to assist your team - you can be flexible as this office scales.
  • Ability to build logical views of project sequence & dependency to orchestrate work across multiple teams & track global view of program risks/ issues/ dependencies
  • Skills in delivering verbal & written communications to internal customers that demonstrate an ability to accurately convey information & a sensitivity to the internal customer's experience
  •  

Location 

This role will be based in our Dublin, Ireland office. Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

 
 
 
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