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The RealReal // online consignment shop
Secaucus, NJ    Posted: Thursday, April 01, 2021
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The Inbound Watch Technician will report to the Fine Jewelry & Watch Production Manager. Key areas of responsibility include the authentication, diagnostics, & repair of quartz. This position will authenticate & service watches within our e-commerce centers & communication across multiple internal teams to execute a seamless consignor experience & a frictionless production pipeline.

What You Get To Do Every Day

  • Inspect inbound consignments & returns to ensure TRR acceptance & condition standards are met; including case disassembly/reassembly, without damage to customer owned merchandise 
  • Identify quartz timepieces (brand, model, movement brand, movement model)
  • Determine brand authenticity & condition (external & functional performance) of quartz watches
  • Fully test all watches (quartz & automatic) to determine level of timing & functional performance, including water resistance
  • In-line with brand & TRR standards & guidelines, accurately diagnose & perform quality service repair of customer owned merchandise, without damage & improving overall condition, function & timing accuracy of quartz watches, including but not limited to:
    • Battery replacement
    • Gasket replacement
    • Movement adjustments, coil/circuit replacement & complete replacement
    • Calibrate chronograph & other complication indicators to original factory settings
    • External case & bracelet cleaning
  • Enter & maintain product data: authenticity determination, performance & service, in an accurate & organized manner
  • Assist Watchmakers to authenticate & resolve repairs
  • Maintain a clean & efficient space in personal & common work areas
  • Identify & requisition parts for repairs
  • Communicate status updates & areas of concern to management
  • Participate in training, audits & meetings, as required
  • Comply with all policies & procedures, as well as departmental standards & methodology, including but not limited to, Internal Audit, Human Resources & Occupational Safety

What You Bring To The Role

  • 1-2 years technical assembly and/or repair service experience, small devices (electronics, medical, robotics), preferred
  • Experience in visual quality control, preferred
  • Excellent hand-eye coordination
  • Perfect vision (natural or corrected)
  • Familiarity with watch brands, preferred
  • Familiarity with both Swiss & Japanese movements, preferred
  • Familiarity with case disassembly/reassembly of quartz, automatic & chronograph watches, preferred
  • Demonstrated ability to self start, work independently, maximize productivity & workflow with exceptional attention to detail
  • Ability to handle multiple complex, time sensitive situations 
  • Ability to work within specific process constraints
  • Ability to work collaboratively
  • Open to additional training & education
  • Adept at working with, & open to learning, new technology solutions to increase productivity & efficiency
  • Strong verbal & written communication skills
  • Highly professional with heavy focus on quality of service

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe & reliable platform for consumers to buy & sell their luxury items. We have hundreds of in-house gemologists, horologists & brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's & men's fashion, fine jewelry & watches, art & homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off & direct shipping. We do all of the work for consignors, including authenticating, using AI & machine learning to determine optimal pricing, photographing & listing their items, as well as handling shipping & customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts & receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel & talk or hear. The employee is occasionally required to stand; walk; reach with hands & arms; climb or balance; stoop, kneel, crouch, or crawl; & taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


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