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ClassPass
fitness subscription service
 
Sales, Full Time    New York, San Francisco, Missoula    Posted: Thursday, June 20, 2019
 
   
 
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JOB DETAILS
 

About the Role

In this role, you are the face of ClassPass to our corporate partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools & effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs & communicate pain points & feature requests through the appropriate channels. In addition, you will be a liaison between our internal partners (CX & Launch) to ensure successful client rollouts & ongoing programs. This role provides the opportunity to learn the ins-and-outs of ClassPass & the fitness industry, develop client management skills & cultivate relationships with select partners.

The ideal candidate will leverage their outstanding communication skills & impeccable attention to detail to connect with partners & foster long-lasting relationships. This is an excellent entry-level role for those looking to build a career in Account Management & Client Services.

Responsibilities:

  • Respond to a high volume of emails (and limited phone calls) & prioritize them based on client level & urgency
  • Assist with resolving transactional issues & completing ad hoc projects
  • Deliver outstanding service to our corporate partners
  • Assist with Launch
  • Act as dedicated liaison between Corporate & CX
  • Leverage negotiation & persuasion skills to maintain relationships with corporate partners

Requirements:

  • Bachelor degree
  • Minimum of 1 year of work experience in a customer/client-facing role
  • A detail-oriented approach to executing tasks & an ability to manage multiple projects at once
  • A team player & comfortable with an ever-changing startup environment
 
 
 
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