Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep productsincluding mattresses, pillows, bedding, & furnituredesigned in-house by the Companys award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns & operates Sleep Shops across North America & its products are available at a growing list of retailers.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do

The Business

• Responsible for meeting/exceeding sales plans & increasing Caspers market penetration rate.
• Oversee Store P&L & achieve EBIDTA targets by managing payroll, other operating, visual & marketing expenses.
• Oversee management & movement of inventory to minimize carrying costs, reduce cost of goods & improve store productivity.
• Create business driving strategies & Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting & regular business reviews with leadership

The Customer

• Create an engaging customer experience that focuses on building relationships through the connection & relation of our brand & brand values.
• Evangelize the Casper mission of sleep & increase customer awareness
• Protect & enhance the Casper omni channel customer journey.
• Be the voice of the customer, ensuring insights & opportunities to improve brand, product & services are communicated back to the Casper organization

The Team

• Recruit, retain & develop a unique talent pool through continuous daily networking & interviewing prospective candidates.
• Develop, coach, & mentor a world class service-minded & high performing team.
• Foster an inspiring environment of engagement & learning, empowering team members to realize their full potential.
• Ensure that all training & development programs are implemented & monitored for success.
• Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
• Maintain performance culture of ownership, continuous improvement & goal achievement.
• Maintain safe working conditions & facilities maintenance.
• Build & promote strong collaborative relationships across the fleet & HQ.

Our dream candidate has

• 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, & motivating top talent, swiftly adapting to change, & leading others through the fast paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, & controlling expense.
• Deep & demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• The desire to work in a fast paced, entrepreneurial environment understands the importance of experimentation & iteration.
• Fluency in Salesforce preferred
• Ability to lift at least 50lb
• Bachelors Degree or equivalent
• Willing to relocate for growth opportunities

The syrup on your waffles

• Employee Discount to use on whatever you like! (with a few exceptions)
• Salary to pay your bills & a potential bonus for some splurging
• Gifted Bedding after tenure milestones
• Medical, vision, & dental insurance to help you with those coughs or cavities (too many waffles...)..
• Paid Time Off 
• Incentivized Referral Program