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Kustomer // SaaS platform for enterprise customer service
 
Engineering, Full Time    New York City    Posted: Thursday, November 07, 2019
 
   
 
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About Kustomer

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center & business by unifying data from multiple sources & enabling companies to deliver effortless, consistent & personalized service & support through a single timeline view.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice & UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum & Jeremy Suriel, raised over $113.5M in venture funding, & is backed by leading VCs including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures & Social Leverage.

About the Role

Do you enjoy problem solving complex business problems facing companies every day? What if you had a next generation platform that could solve that goal? What if you could work for a company that is changing the way that companies interact with their customers? What if you could work alongside the best & brightest in the industry to craft innovative solutions & transformational strategies? All this in a driven, collaborative & rewarding environment... Sounds like fiction, you say? Absolutely not! Here at Kustomer, we call it Solution Consulting.

The Solutions Consultant (SC) is responsible for all technical, solution, & competitive aspects of the Kustomer sales cycle. SCs must be both sales focused & technically savvy. They must be successful selling to Enterprise & Mid Market executives, & convincing C-level & director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, & Product Managers, to be the technical bridge between our AEs & their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing & delivering technical information to our customers both onsite, online, & via telephone.

You'll be responsible for:

  • Working closely with Sales teams, your peers, & product management to deliver the appropriate solution & establish credibility & trust with the customer
  • Evangelizing Kustomer platform value to customers (including business & IT executives)
  • Business requirements assessment & delivery of findings including key pain points, proposed solutions to meet business needs, & ROI where applicable
  • Development of a technical sales strategy
  • Configuring & effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
  • Mapping RFI/RFP requirements to software solutions
  • Scoping, managing & executing customer pilots & Proof of Concepts
  • Solution scoping abilities - using our existing solution & influencing new product development
  • May involve handling sensitive personal data

Your qualities:

  • 5+ years of Mid Market/Enterprise software selling experience
  • Excellent interpersonal, communication, persuasion, presentation & writing skills
  • CRM, Contact Center or Customer Service Experience is Desired
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript & SaaS applications
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast paced startup environment with multiple roles
  • You possess a bachelor's degree or relevant professional experience
  • You're okay with traveling for 30 to 50 percent of the role
  • Obvious passion & people skills

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, & a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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