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Pager // simplifying medical experience bringing care to patients
 
New York City    Posted: Tuesday, February 11, 2020
 
   
 
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About Pager

Pager delivers a doctor in your family healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors & other members of the care team together through secure chat, voice & video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services & solutions for a consumer experience that leads to better decisions, outcomes & healthier lives. Started in 2014 & based in New York City, Pager is led by seasoned technology & healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Opportunity

Pager is a rapidly growing NYC health-tech startup looking for anIT Specialistto help us scale our NYC office. The roleincludes everything from establishing policies & procedures, to optimizing & scaling through automation. You will be responsible for assisting with the decision making to set IT up as we grow.

This individual must demonstrate a thorough knowledge of technical hardware & software.

Responsibilities

  • Serve as the first point of contact for employees seeking technical assistance in person or remotely. In addition, you will participate in supporting our in-office employees & expected to efficiently field emails, walk-up, & Slack IT requests.
  • Application support, including G Suite/Google Apps, endpoint security & Slack.
  • Evaluate new technologies, prioritize their acquisition, & help to make decisions in alignment with IT roadmaps & business requirements.
  • Prioritizing projects such as hardware provisioning, employee onboarding & off-boarding, account setup & de-provisioning of user accounts.
  • Procurement, inventory management, & decommissioning of hardware/software
  • Managing the setup & support of AV equipment in conference rooms in various office areas.
  • Assist the Office team with desk setups.
  • Ability to lift or move equipment that may weigh around 25+ lbs.

Ideal Candidate

  • Ability to integrate concepts & methodologies into concrete product implementations
  • Ability to work within a fast paced environment with high energy & expectations.
  • Experience in Healthcare or a start-up environment preferred
  • Capable of wearing multiple hats while working independently to solve problems.
  • Resourceful & willing to work cross functionally supporting multiple departments.
  • Ability to estimate, plan & prioritize own tasks while being extremely detail oriented.
  • Experience in a high-growth company.
  • Automating tasks & scripting using Bash, Batch, or PowerShell

Qualifications

  • 2 - 4+ years of IT experience
  • Experience troubleshooting MacOS, iOS & Windows Operating Systems
  • Strong Interpersonal communication skills (both written & verbal) while being customer service oriented.
  • Experience supporting & administration of apps (or similar apps) such as Slack, Jumpcloud, LastPass, Zendesk, Zoom, Confluence, Microsoft Office, & Active Directory.
  • Experience with HIPAA & strong security practices.
  • Experience troubleshooting common networking issues

At Pager, we value diversity & always treat all employees & job applicants based on merit, qualifications, competence, & talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
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