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STELLAService // customer service performance data for retailers
 
New York City    Posted: Thursday, April 09, 2020
 
   
 
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JOB DETAILS
 

About the Opportunity

Stella Connect is an innovative, real-time customer feedback & quality management platform that has been designed specifically to drive engagement & performance of customer service teams. We partner with hundreds of the worlds leading brands, from disruptive startups like Warby Parker & Earnin, through to household names like Walmart & Williams-Sonoma, to help them provide exceptional customer service. With Stella Connect, companies get real-time visibility into the quality of their service teams & operations, & the tools they need to drive team member engagement & continuous performance improvements.

An integral part of our mission is to educate companies on the importance of delivering exceptional customer service, & this requires a constant flow of smart, thoughtful content. Were looking for a content pro to join our marketing team to help us articulate this mission & drive demand. The person in this role will join a collaborative, ambitious marketing team & report to the Director of Demand Generation.

Responsibilities

  • Produce insightful & thought provoking content including blog posts, case studies, nurture emails & eBooks
  • Understand how each of these content assets fit into the larger marketing plan & execute campaigns around them
  • Manage the content calendar while tying each initiative to a demand generation goal
  • Own all email nurture cadences to drive engagement amongst prospects
  • Develop webinar & event content & talking points
  • Creating copy for landing pages & event invites
  • Own content across all our web properties
  • Work with subject matter experts & partners to produce educational content for clients & prospects
  • Work with product marketing to produce compelling sales materials that bring our unique product positioning to lift

Qualifications

  • 3-5 years of experience developing content for B2B companies
  • Expert in Hubspot or similar marketing automation tool
  • Execution-driven & goal-oriented. You like setting projects in motion, testing content out, & enjoy the challenge of reaching ambitious growth goals
  • Strong writing skills, with experience developing both short- & long-form content
  • Proofreading pro with strong attention to detail
  • Inquisitive nature & an ability to extract insights out of interviews that can take content to the next level
  • Detailed understanding of the role that content plays in driving web traffic, leads & mid-funnel acceleration
  • Strong understanding of the role of content in SEO
  • Analytical mindset

*Please include either a link or attachment of a writing sample with your application

Compensation & Perks

Competitive cash comp, stock options, full health, dental & vision insurance benefits, gym stipend, unlimited vacation, flexible work from home options, commuter benefits, & much more!

 
 
 
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