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Cyrus Innovation // agile software development
Design, Full Time    New York City    Posted: Friday, August 28, 2020
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About Def Method

We are generalist software engineering & product management consultants committed to building the best software company we can by delivering excellent results for our customers. We apply user-centered design, lean, & agile software development principles to help our customers create valuable products, & are always refining our craft. 

Value prop of this role

Were looking for an experienced Conversation Designer to join the team. 

Def Method builds a range of products for our clients, varying from greenfield applications for startups to well-established products across various industries.

An estimate of how youll spend your time

  • Practice - 50%   
    • Lead the charge for the customer conversational experience & translate business needs into conversational use cases
    • Iterate & experiment to create beautiful, functional & thoughtful conversational designs 
    • Plan, write & edit conversational dialogue plus create or enhance intent templates for multi-modal experiences
    • Conduct user research (including chat log analysis, contextual interviews) to uncover user needs, pain points, & behaviors
    • Problem solve, think big, & explore concepts & ideas in order to design valuable, cohesive, delightful, & empathetic user experiences.
    • Lead user experience research & experimentation initiatives, partnering with Product Engineering, Data Science, & management
    • Partner with the Design Team to develop new paradigms & frameworks for new interaction models involving language as interaction
  • Tactical - 40%
    • Facilitate product discovery & development on client projects, act as design advisor to our customers & consultants, & provide additional project support as needed
  • Operations - 10%
    • Represent design in sales conversations & scoping work.

What youll bring:

  • 3+ years of relevant conversation design work & experience, including VUI design, voice designing, UX copywriting
  • Familiarity with complete UX research experience, including user research, collaborative ideation, chatbot writing, prototyping & testing  
  • Experience writing user interview scripts & conducting user interviews including exploratory, validation, & usability interviews. 
  • Your professional desire for continuous learning, a breadth of experiences, & a hunger to learn & discover new ideas, products, & processes.
  • Strong, clear communication & presentation skills. You will be expected to present design strategies to your team, clients & the executive team. 
  • Passion for building intuitive, positive experiences for users.
  • Your bias for user-centered, collaborative, lightweight process & tight feedback loops.
  • Your ability to give honest, unflinching, & respectful analysis to our customers, employees, & the leadership team.

Why we love working here

  • We are committed to growing together by building excellent software for customers & expanding the range of experiences & perspectives that shape our work.
  • Investment in learning: one month of professional development time for courses/conference/study per year, with a generous budget.
  • Great pay & benefits comprehensive health, dental, vision, 401(k) matching, paid parental leave, even life insurance!
  • Generous vacation time & minimal travel (if at all).
  • Flexible work from home policy in normal times; we are currently remote through the end of 2020.
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