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Shutterstock // photo marketplace for creative professionals
Marketing, Full Time    New York, New York    Posted: Monday, June 17, 2019
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The Opportunity:

As a two-sided digital image marketplace, Shutterstock benefits both contributors who want to earn while displaying their images & videos, & customers who want to access & license that content.

Shutterstock is looking for an Operations Specialist, Global Customer Care Communications to ensure all knowledge content used by both customer & contributor care advocates is concise, up to date & easy to use.

Seated in our NYC office & reporting to the Manager, Global Customer Care Communications, you will build & maintain relationships with front line managers, learning & development professionals, marketing & product to be kept informed about changes in our business.

As the Operations Specialist, Global Customer Care Communications:

You can expect to...

  • Coordinate communication to our internal customer care advocates about new product, policy & processes.
  • Work closely with the GCC Operations Team & Learning & Development to understand the new changes & the impact they will have in order to author the appropriate content
  • Provide input to improve our use of email templates, quick texts & translation workflow with the goal of improving efficiency & quality in our contact center.
  • Understand customer behavior on our support site & improve contact deflection by authoring, publishing & tracking appropriate knowledge articles
  • Ensure that our customer facing knowledge base projects the Shutterstock Voice & provides clear, concise, helpful information
  • Partner with public relations & marketing on social media presence & voice
  • Work with our translation partners to ensure all content is consumable & localized across our global customer base.

You will need...

  • A degree from a 4-year college or university or equivalent experience
  • 2+ years in knowledge management, content creation or communication roles preferably in a customer service function
  • Knowledge & experience working with Google Analytics
  • Experience collaborating across functional areas
  • Ability to juggle multiple projects
  • Ability to work in a fast paced environment with frequently changing priorities
  • Excellent oral & written communication skills.
  • Experience with agile system development a plus
  • Knowledge of SalesForce as a customer service tool also a plus

As a Shutterstock team member:

You will...

  • Embrace our culture. Our culture thrives on the unique individuals that make up Shutterstock; this uniqueness empowers us as a whole.
  • Continue learning. Ambitious team members & leaders taking advantage of many learning opportunities bring real value & results to the work being done at Shutterstock. You will continue to grow each day.
  • Benefit. We work hard to make sure everyone gets the most out of working with us. Along with a competitive salary, Shutterstock offers the total package, which includes daily breakfast & lunch, multiple health coverage options, a 401K match program, fitness benefits, in-office massages, & more! All this, nestled into the open, collaboration-inducing, game-friendly environment of our NYC Headquarters, you'll love becoming a member of the team!

About Shutterstock:

Shutterstock (NYSE: SSTK), directly & through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos & music to businesses, marketing agencies & media organizations around the world. Working with its growing community of contributors, Shutterstock adds hundreds of thousands of images each week & has millions of images & video clips available.

Headquartered in New York City, Shutterstock has offices around the world & customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; Rex Features, a premier source of editorial images for the world's media.

For more information, please visit & follow Shutterstock on Twitter, Facebook & Instagram.

Equal Opportunity Employer, M/F/D/V

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