Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. 

In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving.  We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We're seeking a Hospitality Operations Specialist to join our Operations team. The Hospitality Operations Specialist will report directly to the General Manager.

What Youll Do:

The Hospitality Operations Specialist supports many aspects of the meetings, workplace & studio offerings at dedicated location in accordance with Convenes vision, mission & values including our core principles.

• Effectively communicate via verbal & written correspondence with all level of employees & clients; exhibiting GRIT in all interactions 
• Work dynamically & prioritize departmental functions to meet deadlines
• Approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner
• Enter & input visitors 
• Problem solving/requests at desk
• Liaison with Operations Team along with WP Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
• Assistance with service execution; set-up & breakdown, support during peak periods
• Assist with coordination for setup & execution of all functions with the Service, Production, Technology, Customer Success & Culinary departments
• Keep Welcome Desk clean/organized; responsible for badge printing & stocking of materials
• Keep coat room clean/organized
• Comply with Convene standards & regulations to encourage healthy, safe & efficient operations in adherence to best practices & requirements from DOH, FDNY, OSHA, CDC & local guidelines, etc. 
• Orchestrate & set-up Surprise & Delights for WP Members and/or Site Tours
• Order office supplies
• Check in guests with proxyclick & show reception/nourish area
• Escort meetings guests when needed
• Manage lost & found
• Building Requests- Cleaning
• Assist Service Manager & Chef with scheduling & administrative responsibilities
• Create & maintain positive relationships with building management & landlord partners 
• Develop & maintain positive client relationships 
• Ensure Standard Operating Procedures & Brand Standards are being adhered to & support any updates accordingly when applicable
• Basic knowledge of Audio/Visual equipment set up & usage
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, powerpoint, excel) & outlook

What We Look For: 

• Minimum Bachelors Degree in Hospitality or related field
• Minimum 3 years experience in hospitality 
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Who We Are:

Convene is the leading provider of premium meeting & workday experiences with a global network of venues & flexible office locations. Combining design, technology, & hospitality to elevate todays modern work experience, Convene creates the spaces & experiences that help teams succeed. With Studio, an all-in-one solution for digitally-enabled events, & 23 locations across the U.S. & London including meeting spaces & flexible workplaces, Convene creates your best day at work, wherever it happens. The company has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• Two business closures per year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• Access to healthy meals & snacks at work (when in the office) 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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