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Namely // online HR software platform
 
Atlanta, GA    Posted: Saturday, February 08, 2020
 
   
 
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Recent Graduate Opportunity in Atlanta

This unique opportunity is for recent graduates only, within the past year, & students who will graduate in May or August 2020.

To be considered for the opportunity, all candidates must apply and complete the Sentio Pre-Assessment Survey, athttp://bit.ly/398vsUJ

About Our Service Specialist Role

As the first point of contact for our clients, its up to you to set the tone for our day-to-day interactions! Youll join our expanding Client Operations team & will be integral in delivering a service experience that drives our business forward. Youll handle client questions via phone, chat, & an email queue that pertain to our HCM platform & additional services.

This full-time development program for new graduates will expand your customer lifecycle knowledge, & provide you with all of the training to be successful in resolving customer inquiries. No experience necessary! If you have a passion for delivering exceptional client service, are able to work effectively in a team, & hold yourself & others to the highest standard, then apply below. Candidates must be able to start on May 26th, 2020 or August 31st, 2020.

Responsibilities:

  • Utilize CRM software & scripts to resolve system & services related inquiries via phone, chat, & email in a high volume inbound contact center environment.
  • Be the first line of contact in order to provide day-to-day support to clients who are on the platform, ensuring they have an exceptional experience.
  • Respond timely, efficiently & accurately to calls & cases, explaining possible solutions, engaging with the appropriate departments & team members as needed, & ensuring that clients feel supported & valued.
  • Strive to meet or exceed Service Team goals/metrics by providing excellent client service.

Why Apply to Our Recent /New Grad Opportunity?

Transitioning from the classroom to an office isnt always easy. Thats why at Namely we are determined to help you through those initial months with our one-of-a-kind new grad experience! Youll get a chance to:

  • Learn more about the industry & Namely directly from our Executives in casual Lunch & Learns.
  • Foster strong relationships & bond with your fellow recent grads through fun social activities.
  • See the ins-and-outs of a fast-paced tech start-up & be a part of its growth.
  • Receive mentoring on how to quickly grow your career & make an impact on a growing organization.
  • Build strong business acumen by learning about how to interpret your pay stubs, career pathing, & more!

Namely Benefits & Perks

Benefits & Perks
Description

Medical, Dental, Vision

Begins day one! We offer various plans with carriers Cigna & Guardian.

401K

Initiates 30 days post your start date with Empower Retirement.

Company Equity Plan

All new hires are granted stock options.

Continuing Education

Employees can expense up to $800/year for continuing education. This includes certifications, advanced degrees or conferences.

Paid Parental Leave & Ramp Back Time

Full-time employees are eligible for 16 weeks of parental leave & 4 weeks of ramp-back time.

Flexible PTO

Unlimited time off!

Fully Stocked Kitchens

Snacks & beverages offered every day, plus Bagel Mondays, monthly lunches, & more.


Namely's Hiring Process

This unique opportunity is for recent graduates only, within the past year, & students who will graduate in May or August 2020.

  1. Visit our Namely Careers Page at https://www.namely.com/careers/
  2. Apply to the req: Service Specialist- New Grads
  3. All candidates must complete the Sentio Pre-Assessment Survey, located on the Req, to be considered: http://bit.ly/398vsUJ
  4. A 30-minute phone call will be set up with Namely Recruiting, if we pursue your candidacy.
  5. Candidates who advance will be invited to a Mixer & Speed Interviewing evening at our Namely Atlanta office.
  6. Final candidates will be invited to attend a 30-minute Remote Video Interview with a Client Service Leader.

About Namely

Consistently ranked the #1 HR Software & Best Places to Work, several years in a row, Namely is the first HR, payroll, benefits administration, talent management & time & attendance platform employees actually love to use. Around since 2012, we target mid-size companies & provide their HR professionals with the technology, data, & support they need to help employees thrive.

We believe every company & every employee deserves a great workplace, supported by HR technology they use & love. Most importantly, we believe in giving you the tools you need to do the best work of your career.

We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at Namely. Your participation in the survey is completely optional and voluntary, and none of the information you provide will be considered in the hiring process or with respect to any employment decision made by Namely. Namely will have access only to anonymized data submitted through these surveys.

 
 
 
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