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Job Description

PubMatic is immediately hiring a strong Customer Success Operations Manager forMobile to join our growing team in Redwood City.

The successful candidate will have a unique ability to combine ad operations knowledge, technical & creative thinking with strong communication skills.

This role requires the ability to explain technical information to broad audiences & coordinate with internal teams to deliver on schedule.

Your role as the Mobile Subject Matter Expert on the Customer Success team supports mobile app publishers with world-class customer service & troubleshooting experience in mobile ad serving.

As PubMatic's products & services evolve, the Mobile Ad Operations Manager stays at the forefront of mobile monetization strategies to ensure that the mobile app publisher onboarding + optimization best processes are well defined & are implemented successfully across the Customer Success team.

Responsibilities

  • Work as the SME for Mobile app publisher onboarding & optimization best practice
  • Liaise between US Customer Success team, Mobile Product team & Marketplace monetization team to track & optimize & Mobile monetization for the US region
  • Gather product feedback around Mobile monetization improvement areas based on the feedback received directly from customers or the Customer Success team
  • Manage account setup & maintain accounts on the PubMatic system
  • Ensure on-time execution of technical integrations & deliver service excellence during implementation
  • Work with internal teams, including sales, marketing, business development, product management & engineering to deliver customized implementation plans to select clients
  • Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)
  • Actively respond to escalations for both Publisher & Demand clients relating to integration issues, discrepancies, Brand Safety etc.
  • Generate & interpret reporting that will yield competitive insights for our clients
  • Work closely with internal & external customers to ensure higher returns for end customer
  • Participate in & contribute to on-site quarterly business reviews with clients to review technical issues & product support opportunities
  • Day travel to Bay Area client sites for strategic & quarterly business review meetings

Qualifications
  • 1+ years of Android & iOS in-app experience in your most recent roles
  • Demonstrated experience working with mobile SDKs supporting monetization
  • Deep knowledge of in-app ad serving, rich media ads + optimization
  • Knowledge of RTB, PMP, Header Bidding/Wrapper, SDK & various ad formats/ad platforms
  • Knowledge of mobile ad servers + platforms such as InMobi & Google Ad Manager; exposure to DFP or MoPub is a plus
  • Understanding of auction dynamics in a programmatic environment
  • Proficiency in Excel with pivot tables + vlookup
  • Experience with MS Access; SQL & other Database tools is a plus
  • Experience using complex datasets to track performance trends, identify anomalies & their root causes
  • Experience with web applications, web forms & web server - ideally HTML or JavaScript
  • Experience with debugging tools like Fiddler, Firebug, Charles log or Chrome Inspector
  • Prior experience with supporting publishers is a plus

Personal Characteristics & Competencies

  • Pro-active & self-motivated
  • Strong attention to detail & extremely well-organized
  • Good with documentation: you will design + build an optimization playbook for mobile
  • Logical reasoning ability, problem solving & analytical mindset
  • Customer service-oriented attitude
  • Organized & structured approach to tasks with an eye for detail
  • Excellent written & spoken English skills

#LI-SD1

Additional Information

PubMatic is a digital advertising technology company for premium content creators.

The PubMatic platform empowers independent app developers & publishers to control & maximize their digital advertising businesses.

PubMatic's publisher-first approach enables advertisers to maximize ROI by reaching & engaging their target audiences in brand-safe, premium environments across ad formats & devices.

Since 2006, PubMatic has created an efficient, global infrastructure & remains at the forefront of programmatic innovation. Headquartered in Redwood City, California, PubMatic operates 14offices & nine data centers worldwide.

 
 
 
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