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GoCardless // online payment processing services
London, UK    Posted: Friday, August 20, 2021
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About us

At GoCardless, were passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they & their customers are in the world.

Today, we help over 60,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce & Quickbooks, more & more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses. 

Were headquartered in the UK, & backed by some of the worlds leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners, Notion Capital & Bain Capital. Over 500 employees worldwide have decided to develop their careers with us. Weve built a friendly, collaborative culture where we hire & develop people who share our desire to do work we can be proud of. We value learning & feedback, & support colleagues to develop in their role & more broadly in their career.

Intro to your team

Were looking for an experienced People Advisor to join our People Partnering function & own the ER strategy for our organisation. You will partner with People Partners & people managers, providing advice & counsel on performance management & employee relations matters.

You will also identify broader employee relations & process issues across GoCardless partnering cross-functionally with a range of teams to implement policies, processes, & improvements to the employee experience. 

The role

  • Operate as a trusted advisor by using professional credibility & strong relationships with People Partners & people managers to influence best ER practices aligned with GoCardless values
  • Support & coach our people managers through performance management & other employee relations situations & provide guidance
  • Partner with our People Partners/Teams to own, create, & draft People policies, processes & procedures, & advise on how to apply these consistently
  • Lead, partner and/or manage investigations across the business, proposing remediation/action based on investigation findings
  • Partner with managers to drive consistent performance management & design initiatives which improve the employee experience
  • Be a point of contact for employees for any ER situation & provide guidance
  • Analyse data to provide objective insights into employee relations matters to our People Partners & business leaders
  • Use data to identify themes, trends & risks in ER cases & identify solutions
  • Provide subject matter expertise related to local employment laws
  • Assist in driving communication & sharing of best practices across the people team to facilitate continuous improvement
  • Strengthen the capabilities of people managers by providing coaching & enablement on performance management, probation management, wellbeing & sickness absence & other key ER areas of focus
  • Act as a change-agent as the business continues to grow with a goal of providing a world class employee experience.

Desired skills

  • Experience in an People Advisor or equivalent role
  • Experience in handling a variety of ER issues including complex investigations & balancing people & business priorities, whilst making sure we do the right thing
  • Experience in partnering in a high volume, customer focused environment & the ability to advise, guide & influence as needed
  • Love problem solving & getting the root of problems in a fair, consistent, & timely manner
  • Can use data to find root causes & develop short, medium & long-term plans
  • Can demonstrate the ability to build strong partnerships & work collaboratively with leaders & People colleagues
  • Have previously developed, socialised & rolled out ER processes, guidelines & practices
  • Are able to manage own time & workload, juggling conflicting priorities
  • Work effectively under pressure in a fast-paced environment
  • Are a commercial & creative thinker with the ability to lead from the front with a bias-for-action, results-oriented approach to work
  • Have strong working knowledge of EMEA employment laws
  • Are passionate about treating people fairly & respectfully
  • Experience in rolling out key people initiatives & programmes to the organisation.
  • Excellent interpersonal communication skills as well as presentation skills.

Life at GoCardless

Diversity is hugely important to us and we welcome applications from those with disabilities & from under-represented backgrounds. Throughout our hiring & onboarding process we make any reasonable adjustments necessary to create a level playing field & continually look at how we can improve in this area. We also have active employee resource groups (such a BEAM & Rainbow) that are supported & sponsored by members of our Exec team; they work to engage & inspire our employees on diversity & inclusion topics throughout the year.

We offer flexible working hours & remote working arrangements, enhanced parental leave & pension packages. Youll also receive equity, because we believe having this buy in is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

The COVID-19 pandemic has seen everybody at GoCardless shift to remote working & this is something well continue to do into 2021. We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing & comfort, including subsidised home office equipment, workstation assessments & a range of remote social activities you can dip in & out of whenever you fancy.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

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