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Warby Parker // boutique-quality eyewear retailer
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Job Status: Full-Time

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. As a Sales Manager, you'll engage with customers, have a hand in process ideation & improvement, & participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action & learning from our super talented business & Retail leaders. Ready to play an integral part in shaping & driving Warby Parker Retail? Read on!

What you'll do:

  • Communicate Warby Parker's values & brand philosophy to customers
  • Own troubleshooting for our point-of-sale system
  • Oversee the store's inventory management procedures
  • Develop new processes that improve Warby Parkers ability to serve customers & optimize their shopping experiences
  • Manage & implement daily zoning schedules
  • Open & close the store
  • Lead meetings at the beginning of shifts & at the end of the day, plus roundtables & other meetings as needed
  • Direct a team of 810 team members, consistently demonstrating what great service looks like
  • Help conduct team members' biannual performance reviews with the Store Leader & Associate Store Leader
  • Assist with new hire on-boarding & ongoing training
  • Treat all of our customers with respect & cultivate an inclusive, service-minded work culture

Who you are:

  • Steeped in Retail experience, with 1+ year in a management position
  • Equipped with exceptional interpersonal skills
  • Backed by managerial experience in sales or operations at a complex, customer-focused retailer
  • A self-starter with an entrepreneurial spirit
  • Eager to learn new skills
  • An upbeat & empathetic team player
  • Driven to do what it takes to be a top performer time & time againand help your teammates reach their targets along the way
  • Able to bring a positive, fun energy to the workplace, even when working long hours
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry
  • And more (just ask!)

The hourly range for the Sales Manager role in New York City is $24.75 - $27.25. Warby Parker, in good faith, believes that the posted hourly range is accurate for this role in New York City at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience & skills, qualifications, & location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details & eligibility will be discussed during the application process.

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over ten million pairs of glasses have been distributed in over 50 countries; that means ten million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

 
 
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