As the Manager of Service Level Management you will be responsible for the continuous improvement of Wealthsimple's support processes reporting to the Director of Client Success. You will manage & expand our Service Level Agreement to ensure we are meeting the needs of our clients as the company grows & adds new product lines. You will work cross-functionally within Client Experience & across the company to ensure we are meeting our internal targets & identifying areas for improvement. Additionally for urgent severity incidents, you will take on the role of escalation manager, driving urgency & resolution to our most challenging situations.
Wealthsimple is a financial services company on a mission to help everyone achieve financial freedom by providing products & advice that are accessible & affordable. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque & expensive & makes them simple, transparent, & low-cost.
With over 1 million people using Wealthsimple products, we are the market leader in Canada, & we're fast growing in the US & UK. Our team is working together to build one of the most innovative fintech companies in the world & we're looking for talented people who want to help us move fast, ship often & make a huge impact. Join us on our mission to make financial services simple & affordable for everyone!