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PlanGrid // cloud-based productivity software for construction industry
Design, Full Time    San Francisco, CA    Posted: Saturday, March 21, 2020
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A clear customer-focus is the key to our success-Autodesk Construction Solutions (ACS) tackles important problems for construction projects in simple & novel ways. We're eager to hire our first full-time UX Research Coordinator, who will play a critical role in driving our R&D org towards clear processes around engaging with customers.

About you
As a UX Research Coordinator at ACS, you will work closely with our sales, customer success & product operations teams, as well as researchers, product managers, & designers, to facilitate strong relationships between our customers & our R&D org. 

This will include interfacing directly with customers as well as with internal stakeholders. You'll also develop & deploy processes around recruiting participants for research studies, maintaining a robust panel of research participants, & fostering customer engagement.

Key responsibilities
Identify & schedule participants for user research, based on requests from researchers, designers & product managers
Grow our user research panel, ensuring that our R&D org has access to a consistent pool of highly engaged customers
Own ongoing relationships with customers & customer-facing teams 
Create a positive experience around customers' engagement in research

Your experience
Proven track record of collaborating with cross-functional groups to produce results
Adept at engaging directly with customers via clear verbal & written communication
Proven track record of initiating & driving projects autonomously
Demonstrated organizational & project management skills; has excelled at managing multiple projects at once
Bonus points if you have the following:
Familiarity with UX/usability research & methods
Experience with Research Operations or participant recruiting teams

Remote OK
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