Senior Director, HR Technology & Operations

Location - New York

Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do 

As the Senior Director, Global HR Operations & Technology, you will have the opportunity to lead DoubleVerifys global HR operations & technology transformation, & redefine the existing strategy & operating model for HR processes, workflows, & systems. You will be accountable for the design, implementation, management, & optimization of HR processes & the rationalization of our HR tech stack (including the global implementation of a HRIS). This role requires a strategic thought leader with a hands-on approach, leading & facilitating the planning/execution of multiple HR functions; including critical short & long term projects. The ideal candidate is a strong leader, highly collaborative, accustomed to work in a fast-paced matrixed environment & has experience in designing efficient HR processes & operations. They would also have experience leading an organization through global transformation, a talent for analyzing complex data, & solving problems with data as justification & rationale.

This role is a people leader reporting to the VP, Talent Management, HR Operations & Technology. Your responsibilities will fall into these key areas: 

Technical:

• Formulate & drive the long-term vision & the strategy for the HR Operations & Technology COE with a focus on employee experience, efficiencies, SLAs, reporting, & accuracy. Continually assess the departments long-term vision & short-term initiatives to ensure alignment with the organizations mission & goals. 
• Disrupt status quo & identify process & compliance improvement opportunities. Responsible for process improvement, including evaluating existing systems & procedures, providing recommendations for changes & improvements, & implementing changes (there will be some immediate process improvement required with a focus on scaling & moving to a global operating model). Identify opportunities for automation & reduction of manual processes & partner with teams on implementation of solutions. 
• Perform regular business process reviews to make ongoing suggestions & create action plans.
• Own & execute a vision to iterate on our already robust investments in talent systems. Establish a strategy for our HR tech stack. 
• Project lead on global HR tech transformation & HRIS transition/implementation.
• Build & scale infrastructure to support global HRIS administration, on-boarding, off-boarding, & other important moments along the employee lifecycle.
• Drive the HR people analytics strategy & delivery. Analyze, design, & build new custom reports & dashboards relating to multiple objects & data transformations in partnership with in-house Business Intelligence team & HR peers. 
• Advise the VP & CHRO on both strategic & tactical matters as needed.
• Own global, statutory compliance & SOX/public-ready/GDPR internal controls & processes for all people related matters. Ensures that all company related administrative forms, reports, processes, & audits are completed accurately, timely & in compliance with relevant local, state, federal & provincial regulations for audits & compliance.
• In partnership with HR Compliance lead, ensure compliance with Company policy, procedures & employment laws. Manages the administration of policies & procedures to ensure compliance with local, state & federal regulations & corporate policies.
• Stay abreast of relevant regulations & policy requirements, ensuring service processes are compliant.

Leadership:

• Hire & lead exceptional talent on your own team with a strong passion to nurture, mentor & grow their careers.
• Lead a high-performing team with a culture of accountability that ensures delivery of timely & quality services that meet Service Level Agreements.
• Accountable for creating, fostering, managing, & maintaining an environment of positive employee relations, which drives employee engagement & inclusion.

• Ensure the HR Operations & Technology vision for success is tightly aligned with internal stakeholders such as Finance, IT, & Legal as well as Talent Acquisition, Talent Analytics & Rewards, & Talent Management teams.
• Ensure that effective relationships with appropriate internal partners (e.g., Payroll, finance, workforce management, Employment Law, Compliance, Property HR Leaders, etc.) & external vendors are established & leveraged to achieve stated objectives.

• Partner with IT Shared Services to support the development of best-in-class HR self-service for all employees.
• Partner with HR specialist functions/Centers of Excellence to ensure delivery against strategic business imperatives & deliver solutions to meet business needs.
• Lead cross functional projects that transcend reporting lines, geographies & departments.
• Use your global experience to lead and/or support the massive global expansion & footprint across the Americas, EMEA, & APAC.

Who you are

• A strong leader of people who lives our DV values (passion, accountability, collaboration, & trailblazing). Strong interpersonal, leadership & relationship building skills.
• A proven background in managing an HR Operations function with a minimum of 10+ years of experience in the fields of HR Systems, Technology & Operations.
• 10+ years of demonstrated success in rapidly scaling environments that require significant influencing skills & deep & trusted partnerships across the business to accomplish operational goals.
• 5+ years of management experience instilling trust & credibility with your team while guiding, developing, coaching, & managing individual & team performance. Successful track record in leading, developing, motivating & retaining a team.
• A strategic thought leader with a hands-on approach that is ready & willing to get in the weeds & be a significant contributor to the work. Willing & capable of rolling up sleeves to get things done when necessary.
• A leader with experience implementing a wide range of creative & thoughtful talent operations & HR systems strategies & programs in a fast-paced, high-growth technology company. 
• A leader with transformation & change management experience as a strategic lead is essential, including implementation of systems & processes on a global scale.
• An experienced leader who has implemented an HRIS, deployed manager self-service, & guarantees the efficiency of all HRIS functionality.
• A leader with demonstrated experience providing analysis from disparate systems & providing concise & meaningful stories through the data, strong attention to detail/analytical acumen, & is comfortable working with large sets of data & interpreting where necessary.
• A leader with strong project management, analytical, time management & prioritization skills.
• A growth mindset, expertly balancing necessary controls & processes with speed & simplicity.
• A leader with a strong work ethic that models a sense of urgency, curiosity, & desire to get things done. 
• Demonstrated track record of partnering with executives, managers, & employees regarding change management & structured processes on a global level.
• A leader with excellent written & verbal communication, organizational & presentation skills, with innate ability to motivate & inspire teammates. 
• A leader with a continuous improvement mindset. Looks for ways to improve & promote quality & demonstrates accuracy & thoroughness in work output & decisions
• A leader that has built & supported global talent teams in APAC & EMEA. Robust experience supporting a multi-country employee base.
• A leader with proficiency in Google Suite, Slack, Workday & MacOS highly preferred.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway! 

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$129,000 - $245,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.