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Visa // credit cards
   Posted: Tuesday, December 10, 2019
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

"Location is flexible within the United States, including remote"

The Senior Trainer- North America (NA) is a member of Visa University's Market Learning organization reporting to the NA Director of Learning Delivery & is responsible for the efficient & effective delivery of industry & Visa-specific training for Visa employees & client partners, including senior stakeholders at financial institutions, merchants, Fintech & other external audiences. The ideal candidate is a proven individual leader with deep knowledge of the payments industry as well an energy & passion to facilitate engaging training programs both in person & virtually to influence & impact Visa's business. Due to the need for knowledge mastery & client-facing exposure, this role requires strong executive presence & extensive experience facilitating & consulting with executive-level learners. The Senior Trainerwill also help train, certify & work with Visa University SME faculty in order to scale training delivery where possible.

Essential Functions

  • Use extensive industry and/or Visa expertise across a broad range of business subjects & be able to delve & direct discussions with NA stakeholder audiences to provide maximum impact.
  • Lead by example & role model a passion for best-in-class training delivery.
  • Champion excellence in facilitation & knowledge competence.
  • Communicate openly with key stakeholders internally & externally to build deep & trusted partner relationships that have a clear understanding of needs & objectives & a focus on ease of doing business.
  • Effectively utilize training delivery to promote & inspire a culture of learning that encourages continuous performance improvement, innovation, & learner engagement.
  • Bring an innovative mind set to each training experience & champion new ideas & ways of delivering & engaging learners.
  • Collaborate cross-functionally as needed to ensure training materials are updated & training is delivered as One Visa & aligned with common goals.
  • Deliver training curriculum from the School of Digital Payments, both in person & virtually, against a schedule that will meet learner demands & support organizational goals & priorities.
  • Provide pre-class & follow-up support for learner queries as needed in a timely manner.
  • Support online forums, communities & social media platforms that enable learner engagement & connection pre- or post-training sessions.
  • Engage with the learner population to develop empathy & understanding.
  • Identify on an ongoing basis potential learning gaps and/or needs of clients, partners & employees & ensure feedback cross functionally within Visa University.
  • Engage cross functionally with subject matter experts to ensure that you stay on top of the latest information & developments in your domain areas. Stay on top of industry developments in your domain areas.
  • Collaborate, as SME & reviewer, with VU Shared Services functions during content development & continuous improvement updates as needed.
  • Ensure class evaluations are completed & the highest standards are maintained based on management, stakeholder, & COE standards.
  • Actively review the effectiveness & efficiency of deliveries for continuous improvement.
  • Work with other Trainers as needed for cross-training purposes.
  • Ability to learn new non-client topics quickly & deliver effectively as assigned.


Basic Qualifications

  • 4+ years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree.

Preferred Qualifications

  • 7-10 years of work experience & a Bachelor's Degree or 6 years of work experience with an Advanced Degree.
  • 8+ years with progressive experience in training delivery or relevantprofessional experience as a disputes resolutionssubject matter expert.
  • Deep knowledge of the payments business, preferably Visa's products & services & regulatory landscape.
  • Strong knowledge of disputes resolution processes & regulations is a must
  • Strong, polished executive presence & business acumen a must.
  • Deep knowledge of the payments business, preferably Visa's products & services & regulatory landscape.
  • Strong, polished executive presence & business acumen a must.
  • Passion for teaching & facilitation & providing the best learning experiences for learners.
  • Ability to deliver learning programs using single channel or blended approaches, including virtual & classroom-based instructor-led training (ILT), peer-to-peer learning, on-the-job learning & e-Learning (achieves NPS of +80 & higher).
  • Proven ability to increase learner engagement in course facilitation, social media & communities.
  • Ability to comprehend & translate complex technical concepts into terms that are easy to understand for non-industry audiences in an influential & persuasive manner.
  • Strong communication (written & verbal) & consulting skills.
  • Strong stakeholder management, relationship management & influencing skills at all levels in an organization.
  • Comfortable with ambiguity & rapidly changing content & strategies.
  • Location is flexible & requires willingness & ability to travel as needed to deliver training globally.
  • Bilingual English & Spanish or Portuguese preferred to allow for delivery collaboration with LAC region.

Additional Information

Work Hours

Incumbent must make themselves available during core business hours.

Travel Requirements

Location is flexible & requires willingness & ability to travel up to 60% as needed to deliver training.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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