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Rokt // transaction marketing platform for advertisers
New York, United States    Posted: Saturday, September 07, 2019
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This person will be responsible for driving organizational efficiency across the Rokt sales, operations & business analysis teams. The primary goal is to ensure that our strategy, operations, training, process, & services are continuing to evolve to meet our ever-growing customer needs.

The role will identify opportunities for sales & operations process improvement & facilitate the successful implementation of new programs by ensuring a change-management approach that is fully integrated into program design & decision making, both informing & enabling strategic direction. This includes data & analytics, talent development, & process optimization.

This role coaches, & mentors sales leadership to identify market & team-specific opportunities to accelerate people growth & improve sales efficiency. This requires an intimate understanding of the human side of change management the alignment of our companys culture, values, people, & behaviors to encourage the desired results & foster an organization of continuous process improvement.

Key Responsibilities

  • Institutionalize & continuously evolve an enterprise discipline & sales strategy roadmap for Sales, Operations & Professional Service teams
  • Evolve sales reporting & other meaningful internal intelligence to drive actionable insight on the sales business, people, & process.
  • Lead enterprise change management to build an organizational understanding of changes, establish support, & effectively implement evolved models.
  • Optimize Sales leadership talent [Sales, Service, Accounts] through coaching & development
  • Develop best-in-class sales & account management skills through enablement
  • Institutionalize & continuously evolve an enterprise discipline for service strategy & operations roadmap

Specific Ownership Responsibilities

    • Ideal Customer Profile including dissemination & adoption throughout the organization
    • Conduit to Product to collate view of our prioritized requirements
    • Conduit to Finance & Legal to collate view of our prioritized requirements
    • Revenue reporting (metrics, methodology, frequency)
    • Forecasting & Pipeline (methodology, inputs, outputs)
    • Revenue Models for target input (region, vertical, product, people)
    • Commissions structure
    • Systems to support client & revenue management
    • Sales Programs
    • Client satisfaction reporting (metrics, methodology, frequency)
    • Account Strategy (including QBR) methodology, documents, best practices
    • Project management methodology, best practices, & frameworks
    • New Business lead program (Inside Sales, prospecting, ABM)
    • Account Tiers definition
    • Onboarding (methodology, processes, people)
    • L&D (talent onboarding through to continual enablement)
    • Team structure (roles, responsibilities, people)
    • Commission plan management & execution
  • Institutionalize & continuously evolve an enterprise discipline for service strategy & operations roadmap
  • Collaborate with Professional Services team leads to gather needs, challenges & growth opportunities that would inform the strategy & roadmap.
  • Evolve service tracking, reporting, measurement to provide actionable insight on the services business, people, & process.
  • Lead, mentor & develop Professional Services Operations team to execute the established enterprise service strategy for operations.
  • Collaborate with Sales, Product & Corporate Operations teams to successfully deliver on enterprise solutions for clients.
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