Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.
The Mailchimp internship program started in 2013. In the past 7 years, weve had the privilege of bringing in some of the brightest, most talented college students from around the country to spend time with our teams. Our 12 week intern program was designed so that interns can grow their skill set, thrive in the Mailchimp community, & do meaningful work. They also have a lot of fun along the way! All currently enrolled students are eligible to apply for the internship program.
Start Date: May 18th or June 8th
Youll work shoulder-to-shoulder with a team of seasoned service designers who are focused on building world-class customer experiences. We have a fun, highly supportive & collaborative team culture that places emphasis on building relationships with our teammates & internal partners. Were eager to experiment with our craft & share our learnings with each other as we continuously reshape how our team operates.
The ideal candidate is passionate about collaboratively designing high quality end to end customer experiences by bridging the gaps between marketing, sales, partnerships, support, education, & product.
What youll do:
Work together with other service designers, product designers, content strategists, engineers, product managers, & marketers to develop future end to end experience strategies for Mailchimp customers.
Common service design deliverables:
- Supporting the team in research activities
- Creating customer personas
- Conducting current experience audits & identifying experience gaps
- Conducting competitor experience teardowns and/or benchmarking
- Contributing to define & populate service design frameworks such as customer Journey Maps, Service Blueprints, Stakeholder Maps, & Ecosystem Maps
- Collaborating with other team members to build out experience prototypes
Wed love to hear from you if you can:
- Can work well collaboratively but equally comfortable with self-directed work & taking responsibility for deliverables
- Are empathetic, hardworking, & self motivated
- Are familiar with design tools such as Figma & Miro
- Are currently pursuing a degree in an accredited Design or HCI (Human Computer Interaction) background
Mailchimp is a founder-owned & highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), and generous profit sharing. We hire humble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed.If you'd like to be considered for this position, please apply below. We look forward to meeting you!
Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.