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Warby Parker is on the lookout for an E-Commerce Business Analytics Manager to play a key role in powering data-driven decision making in our digital business. As a member of the E-Commerce Business team, youll accelerate the business across our digital platforms by owning digital reporting & strategically identifying trends & high-impact opportunities. Your data-first perspective will inform the development of our long-term business strategy & planning. Youll inform cross-functional plans by surfacing insights about e-commerce business performance & how our customers engage with & buy on our digital platforms.

Our ideal candidate is experienced in translating data into concise insights & recommendations that inform business operations & strategy. Do you have a genuine passion for Warby Parker & the intersection of analytics, retail, & social innovation? Coolread on!

 What youll do:

  • Own regular reporting & dashboards for e-commerce business (weekly, monthly & quarterly business reviews & operational dashboards consumed by business owners) 
  • Translate data into learnings & recommendations to share with the e-commerce leadership team & key stakeholders
  • Shape our e-commerce business strategy through data:
    • Monitor trends & recommend actions to drive traffic, conversion, & basket size
    • Forecast the business future growth, in partnership with FP&A & Planning functions
    • Create & lead a process to enable a cross-functional test-and-learn offense, lead analysis of A/B test results & statistical significance, & make recommendations for next steps
  • Act as a data steward for the E-Commerce Business team to inform the future evolution of our data infrastructure & customer data platform
  • Identify commercially important business & customer behavior trends through ad-hoc analyses across varied data sets
  • Analyze customer journeys to inform optimization (including roadmap investments & prioritization)

Who you are:

  • Backed by 3+ years in business analytics or relevant data-based business roles (e.g., management consulting)
  • Experienced with BI or reporting tools (Looker, Tableau, PowerBI) & writing SQL queries
  • Understanding of ecommerce business KPIs & high-level frameworks (e.g., customer funnel analysis, segmentation by traffic source)
  • A strong verbal & visual storyteller who is able to translate data into clear, actionable takeaways & recommendations for diverse audiences
  • A strategic thinker who can organize & simplify complexity
  • A people-person who can form & maintain relationships with key influencers, insiders, & partnersand has the track record to prove it!
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

  • Proficiency in a scripting language (e.g., R, Python)
  • Experience applying statistical methods to business problems
  • Experience at a DTC brand

Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer & will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

 
 
 
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