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Flexport // online customs brokerage & freight forwarding
Toronto, Canada    Posted: Tuesday, March 02, 2021
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Were looking for a pragmatic, growth-minded leader with a proven track record of success in our industry, to lead our eastern Canada & Toronto region to success.  As the GM of Toronto,  youd have end to end ownership for managing the P&L, shaping the strategy & leading the team. Youd report into our Regional GM of North America - East.

You are tasked with managing & growing a team of world-class sales & client solution leaders centered around growing & retaining quality customers, while upselling existing clients. You will own the GTM strategy for Eastern Canada & Toronto, & ultimately the responsibility of Business Development, Sales, & Client Solutions. This way, you are empowered with the end-to-end client lifecycle & P&L. 

What youll do:

  • Build an outstanding sales & account management team;
  • Provide leadership & direction to a high-performance team, including hiring, training, & coaching;
  • Drive to aggressive goals within each product to expand revenue based & accelerate growth;
  • Manage against key commercial performance metrics;
  • Implement innovative & creative ways to improve & increase performance;
  • Implement best practices to support consistent & consultative sales & client success processes;
  • Design & execute an effective & aligned overall go-to-market strategy;
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the Leadership Team to get things done;
  • Manage a team who sell & serve our entire Canadian product suite;
  • Build a centre of Canadian expertise in support of Canadian Headquartered clients & our global effort to grow Canadian volumes.

What youll need:

  • 10+ years of experience scaling client-facing teams including leading large teams and  managers of managers in a fast-paced environment;
  • Experience in operations, supply chain, logistics, or freight forwarding. 
  • Experience owning & managing a P&L 
    • Strong financial acumen
    • Strong stakeholder management skills
    • Strong change management skills
    • Strong project management skills
  • Ability to deliver on a broad portfolio of responsibilities on your own, & figure stuff out quickly & effectively;
  • Great with numbers including strong analytical skills;
  • Highly effective communicator with good people instincts - able to build trust & work well with a diverse group inside & outside the company;
  • Eager for a very hands-on role, where youll be asked to take on & run with a range of projects outside your comfort zone, & learn quickly;
  • Highly organized, self-motivated & detail-oriented, with great follow-through on projects/tasks big & small;
  • High integrity individual whos enthusiastic about building a great company for the long term, & making a huge, positive impact in the world & on education;
  • Bachelor's Degree, & ideally MBA, from a top-tier institution; 
  • Excellent communication, interpersonal, & organizational skills;
  • Courage to challenge the status quo when logic & reason require it. See something broken? Fix it.
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