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Visa // credit cards
   Posted: Thursday, February 13, 2020
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description


The Global Sales Excellence team is seeking an Analyst for their Sales Enablement Knowledge Management team. This position will report into the Senior Director, Sales Excellence based in Foster City, California. In this role, the Analyst will work under the general supervision of the Sr. Director where they will focus on the day-to-day operations of Compass knowledge management system.

The goal of the Knowledge Management team is to harness the best of our staff's individual & collective expertise, & make it available to our global client-facing organization. The ideal candidate has a deep expertise in the creation, upkeep, & promotion of relevant content for our new Knowledge Management platform.

Essential Functions:

Core duties for the role include:

  • Using metadata structure to tag & upload content to the platform;

  • Review content submissions to ensure adherence to guidelines & ensure there is no sensitive information on the platform

  • Continuously audit content to ensure relevant content is available to end users

  • Archive out of date or duplicate content

  • Partner with SMEs to fill in missing metadata

  • Create landing pages to organize information on the platform

  • Manage shared mailbox & answer user questions

  • Identify global content priorities & work as a team to help capture & codify relevant materials, & minimize redundancies in content creation globally.

  • Enforce the usage of standardized document templates for consistent look & feel globally

  • Create & run Google Analytics reports to help understand tool usage & adoption

  • Manage relationship with IT partners to provide ongoing feedback loop & ensure system enhancements are implemented


Basic Qualifications

  • 2 or more years of work experience supporting Knowledge Management or Information projects
  • Minimum 6 months of work experience or a Bachelor's Degree

Preferred Qualifications

  • BA or BS degree required

  • Proven success in cross-functional projects to drive global results & consistency

  • Self-starter with strong time management skills, & who can proactively reprioritize their workload as needed to meet the most critical business needs

  • Ability to effectively collect, maintain, & track data from multiple sources with a strong attention to detail with a passion for quality

  • Demonstrated track record of driving results in a highly matrixed business model

  • Strong verbal & written communication skills

  • Proficiency in Excel, Microsoft PowerPoint & Word

  • Experience with Salesforce, Google Analytics and/or an enhanced search engine preferred

Additional Information

Work Hours:

  • Incumbent must make themselves available to support time zones from other regions on an as needed basis

Travel Requirements:

  • This position requires the incumbent to travel for work 5% of the time.

Physical Requirements:

  • This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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