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Medallia // customer experience management SaaS
Remote, United States    Posted: Friday, September 11, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Company Overview

Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our SaaS platform does this by capturing customer feedback, analyzing it in real-time, & then delivering it to everyone in a company - from the c-suite to the frontline - to help them improve. We're now considered the leaders in a space we helped to create, we're Sequoia backed, & we're growing like crazy, doubling in size every 12 months. We've got a culture focused on smarts, kindness, continual learning, irreverence & our people love it. A full 95% of our employees would recommend us to their friends.

Come find out why.

The Function
Medallia, the global leader in Customer Experience Management, is looking for a dynamic individual to join our Insights Consulting team as a Manager. The Insights team provides companies with customer experience analytics & research-based consulting services.

The Role:
This is a fantastic opportunity for a thoughtful, analytical individual with a strong background in client management & project leadership skills. The ideal candidate is passionate about using data & analytics to help customers drive strategic decisions & business improvements. This position has internal as well as client-facing responsibilities, working closely with our implementation & services teams.

Manage all aspects of consulting projects (from needs assessment to delivery) to help Medallia's clients take action on business opportunities identified using customer feedback data
Advise clients on best practices for driving customer centricity from the boardroom to the front lines, resulting in improved customer experience & increases in customer loyalty
Develop consulting offerings in areas related to customer experience management (e.g. benchmarking, analytical methodologies, market research, survey design, field experimentation, workshop facilitation)
Act as a resource for other customer-facing teams on the application of CEM best practices to client programs, new markets, products, & methodologies
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