As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You'rean Individual.We'rethe team for you.Together, let's transform the way the world pays.
Position Summary: The Systems Administrator is responsible for providing systems support across, in particular the Visa corporate systems environment. This position requires applying root cause operation break fixes & other proactive maintenance activities to keep the services up & running. This is a professional level position & requires strong execution & analytical abilities. This role works independently & receives minimal guidance. This position is expected to interact with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit & Risk, & various groups within Technology. This role must have strong communication & analytical skills.
Responsible for the ongoing maintenance, security, & availability of Systems infrastructure based on business requirements & adhering to tight operations, security, & procedural models
Demonstrate a high level of technical expertise to support complex Unix Systems across all tiers, under minimal supervision
Operate in complex, highly-secure, highly-available, operations-centric datacenter environments & interact with other technology domain experts as required
This position requires a candidate with strong hands on technical Administrator professional with business acumen
Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures & standards that can be offered as services to our customers
This position requires a dynamic, hard-working & ambitious individual, with excellent oral & written communication skills
Candidates will possess strong leadership & interpersonal skills & have experience working in large enterprise operational environments
Assist in change management processes
Improve the efficiency & help standardize current processes
Respond to & resolve incident & problem tickets
Document & thoroughly understand the application architecture, system configuration across platforms & interface with various systems & use this knowledge effectively to resolve issues
Work closely with customer support team to communicate the root cause of the outage, duration & recommendations or steps to resolve issues
Participate in Service Improvement Meetings after an application outage
Respond to general inquiries
Document the incident in the tracking tool
Vendor contact for routine, documented incidents as well as operational problems
Provide assistance as required in analyzing the trends & suggesting long-term & short-term improvements
Resolve incidents & problems in accordance within defined guidelines & meet operational level agreements
Implement change requests & meet project deliverables within defined guidelines
Achieve & understand Service Level commitments for all open systems platform
Position will require shift based work hours. Including, but not limited to, weekend & after hour shifts.
Provide automation solutions of manual tasks performed by infrastructure support.
Develop solutions using available tools & technologies & assist the global team in problem resolution by hands-on participation.
Support the development & incorporation of best practices & approaches into the companys processes & methodologies.
Will work closely with areas across Visa including, Operations, Engineering, Service Product office, & Global Open System Development Lines
The candidate will be heavily involved in ensuring team meets all SLA's & team objectives.
Lead & participate in the determination of root causes for service failure & support escalation, using knowledge & experience of VMWare ESX vSphere, UCS, Hadoop, Server, Blade technology (Cisco/HP/IBM), IBM VIO, CentOS,Linux, GPFS& AIX
2 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Experience working in large, complex, enterprise in data center environments
Must have 3+ Years of Unix Systems Administration experience
Must have scripting experience on UNIX/Linux/VMWare, with one of below:
o Shell, Perl, Python & Power CLI.
Musthave Ansible or BladeLogic experience
Experience in Redundant technologies, Fault tolerance & storage technologies is required
Experience in system monitoring tools & performance analysis tools is required
Experience working in large, complex, enterprise datacenter environments
Ability to write technical design & build documentation for all aspects of Unix Infrastructure
Excellent oral & written communication skills, & strong inter-personal skills
Able to multi-task in order to meet goal of low MTTR (mean time to repair)
Strong ability to self-learn new Unix technologies
Unix & ITIL related certifications are preferred
Experience in supporting virtualization technologies such as VMWare ESX or IBM VIO
Experience in supporting shared infrastructure i.e. HP / Dell / Cisco Blade (UCS) Infrastructure (Cisco, EMC, VMWare), IBM Power Systems
Application development experience is also a plus
Individual should be self-motivated with the ability to work independently
Sound planning, organizational & problem solving skills
Candidate must have excellent interpersonal skills with ability to communicate effectively with both technical & non-technical customers
Strong project, organizational, presentation, & writing skills
Demonstrated ability to meet deadlines & commitments in an environment that requires multitasking among concurrent projects