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The RealReal
online consignment shop
 
New York City    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible work hours!

This position is based in New York, NY & will report to the Associate Director, Valuations Team.

DUTIES & RESPONSIBILITIES

  • Facilitate Luxury Consignment Office appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their jewelry & watches in our marketplace
  • Maintain strong understanding of pricing trends & the sell thru velocity of their respective category in our marketplace by working with Pricing & Authentication team
  • Communicate pricing & authentication methodologies in live appointment setting
  • Accountable for the sell thru & velocity of all product brought in through the Luxury Consignment Office
  • Accountable for the conversion rate of appointments to consignments
  • Accountable for all other requests as necessary to support the Luxury Consignment Office as determined by Associate Director, Valuations Team

REQUIREMENTS

  • Bachelor's degree from accredited college or university
  • 2-5 years experience working in the luxury space in a customer facing role.
  • Sales experience encouraged
  • Graduate Gemologist certification from the Gemological Institute of America required
  • Passion for delivering a luxury experience each & every day
  • Gemological identification experience along with pricing expertise
  • Knowledge of watch industry pricing & authenticity
  • Polished, professional presentation skills
  • Ability to handle multiple complex, time sensitive situations while remaining calm, cool & collected
  • Effective communicator (both verbal & written)
  • Demonstrates the skill & willingness to take initiative & to proactively anticipate organizational needs including the ability to meet external & internal deadlines as required
  • Ability to foresee potential obstacles well in advance of campaign launch dates & to problem solve in order to ensure proper execution of Valuation office processes



 
 
 
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