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Tripadvisor // enabling travelers to plan & book trips
Product, Full Time    Barcelona, Barcelona, Spain, Milano, Milano, Italy, Nantes, Loire-Atlantique, France, Paris, Paris, France, Torino, Torino, Italy    Posted: Thursday, December 02, 2021
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TheFork, part of Tripadvisor group, is the leading online restaurants reservation platform in Europe, Australia & Latin America. We are an innovative & fast-growing company building a unique community of members to transform the way people go to restaurants. Our goal is to become the #1 app for restaurant online booking in the world.

About the role

As Head of Product Operations, you are the right-hand person of the Chief Product Officer (CPO) & you lead & manage transversal Product projects. You & your team will manage the execution of Product priorities, & continuously improve the Product Discovery & Delivery processes at TheFork. By doing this, you will create the environment that allows the product team to operate with excellence. 

This role is central in the company, & requires a professional at ease working at crossroads of Company strategy & Product execution. It is based in Paris. 

Trusted advisor to the CPO

  • Facilitate the life of the CPO in his interaction with the Executive team (meeting coordination & follow up, reporting, communication)
  • Help the CPO on strategic initiatives (forecasting, early-shaping & coordination of projects) & on day-to-day operation of the product leadership team
  • Be a sounding board to the CPO, act as a strategic thought partner & a person of trust, including being comfortable telling the CPO when you disagree, you are not a yes person

Product operations management

  • Be knowledgeable of the overall roadmap, & have a critical view on it
  • Manage a team in charge of transversal topics inside the Product organisation: Product Marketing, Product Communications, Product Management processes standardization & improvement, etc.
  • Make product culture & achievements visible to the whole company
  • Foster a culture of experimentation, by eliminating all frictions for product managers to experiment & learn from customers at scale (ex: animate & grow our reference customer programs across segments & geographies, ensuring the right product analytics tools are available & used, create processes that ensure experiments are reliable & actionable...)
  • Facilitate the shaping of product bets / product discovery

Who you are

  • 8-10 years of experience in a product management/product marketing leadership role or a strategic consulting role with exposure to digital businesses, ideally a mix of both. 
  • Equally comfortable with numbers & complex information & with people skills
  • A structured project manager with strong drive & ownership
  • Super good communicator, with the energy to drive projects across departments
  • Experience transforming towards the Empowered Product Team model, is a big plus
  • Experience or appetite to experiment with collective intelligence decision making processes is also a plus


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