Car shopping is complicated. At CarGurus, we use data & technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. Were the most-visited car-shopping site in the US & we are growing fast in our international markets. Ready to come along for the ride?
As a Digital Retail Performance Manager, you will experience dealership operations firsthand by working on-site in Lexington, NC with a trusted & loyal CarGurus dealer partner to pilot the CarGurus Concierge Program. You will be responsible for testing digital retail product effectiveness, evaluating CarGurus lead handling, & optimizing the online to offline consumer experience. Through effective & efficient partner relations & customer service, the Digital Retail Performance Manager will uncover best practices for digital retail lead flow, act as the customer concierge through the vehicle sale, identify areas of opportunity for the dealer & CarGurus simultaneously, & provide insights about dealership technology & processes relevant to digital retail. Our goal is to drive value & improve consumer experience for the dealer, increasing volume of positive dealer reviews & consolidating consumer touchpoints through the purchase process.
We are looking for the ideal candidate to be on-site at the dealer location in Lexington, NC for the duration of the program.
We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.
All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.