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Klarna // online payment solns
London, UK    Posted: Friday, August 20, 2021
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About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

We are looking for a driven & passionate fraud operations manager to lead a fraud operations team..  The team's job is to investigate confirmed fraudulent orders & proactively minimize the criminal behaviours that Klarna, our consumers & our merchants are facing. We do so, not only by analyzing data & research suspicious transactions, but also by always having our eyes & ears open to what is going on in the industry. The team puts great emphasis in both preventing fraud from being committed & striking a balance between fraud prevention & ensuring a great experience for our valued customers. 
You will have gathered experience in operations management, preferably within a fraud environment, & possess the ability to drive performance within the team. You have a natural urge to deliver results within set deadlines with a positive mindset towards a fast-changing fraud environment.  You are able to keep an overall perspective of ongoing matters within the team, but also get excited about being very hands-on & in the details when required. In order to be successful in this role you will greatly benefit from having a strong understanding of operational processes & ways of working.

This role may be based out of Columbus, Stockholm, London, or Berlin.
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