Do you have a passion for building meaningful relationships? Do you excel in a fast paced retail or restaurant environment? Do you aspire to be a part of a team that leaves it all on the field in the name of helping local restaurants thrive? If so, this may be your next opportunity! We're looking for a highly-motivated Customer Service Specialist who is relentless in helping customers as quickly & efficiently as possible.
About the Position:
Customer Support plays an indispensable role in our success as a company. As a Customer Service Specialist, you are the voice of ChowNow, helping our restaurants & diners have a positive experience via the phone, email, & our online chat feature. You must be calm, caring & compassionate, & have a strong sense of empathy in difficult situations. Specifically, you are responsible for processing 1,000 tickets per month & maintaining high-quality scores.
ChowNow is the ordering platform dedicated to helping local restaurants grow & compete in a sustainable way. At ChowNow, we're driven by one purpose: to help local restaurants thrive. By helping diners discover their delicious creations & helping restaurants connect with customers new & old.
ChowNow powers branded online ordering systems for independent restaurants across the US - via restaurants' own websites, on Facebook & Google pages, through ChowNow-created apps, & via ChowNow's website- while also providing our restaurant partners key customer insights & marketing support.
We believe in equal opportunity for all, & you should, too. We've been named a Best Place to Work, have been certified as a Great Place to Work, & have a whole bunch of happy employees on Glassdoor