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Intercom // platform for customer support & feedback
 
London, UK    Posted: Friday, July 23, 2021
 
   
 
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JOB DETAILS
 

Communication has changed for people. Its changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, & support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

 

Join the company helping businesses grow revenue through live chat, & so much more.

What's the opportunity?

Intercom is on a mission to make Internet business more personal. The role were looking to fill is a dynamic Executive Assistant role who will provide support to our London site leaders, three amazing R&D Senior Directors, Jane, Marc & Emmet. Your hunger for all things product & tech will be well matched by helping shape Intercoms newest office plus youll also have the opportunity to make an impact on the global Admin team. 

What will I be doing?

There will never be an exhaustive list of responsibilities, especially as the company evolves & you grow with it. That said, the following things will often be on your to-do list:

* Directly support Londons R&D Senior Directors & anticipate their needs by deeply understanding org goals & ensuring time is organised appropriately 

* Provide admin support including high-volume, multi time-zone calendar management & frequent reprioritization in collaboration with global Admin team

* Skillfully & compassionately ensure your Executives have protected focus time

* Event manage regular All Hands meetings, including liaising with Office Experience & IT, & gathering team presentation content

* Help project manage major/cross-functional tasks & projects

* Support leaders requirements for tech speaking events, both internally & externally

* Book global travel (flights & hotels), coordinating & preparing clear details to ensure a seamless experience

* Keep your leaders on track with receipt collection & Expensify submissions

* Help out with recruiting, managing & organizing candidate pipelines & onboarding new people into the team

* Act as a barometer for your Executives teams, ensuring your leaders are always aware of peoples needs

* Manage information with the utmost discretion & confidentiality

* Organically grow strong, collaborative relationships with your Executives reports & wider R&D, Admin, & Leadership teams, to name but a few

* Inform your Execs of employee updates & milestones, including performance reviews, sub-team celebrations, & work anniversaries

* Miscellaneous tasks, some will occasionally be personal in nature

Now & then, this full-time position will require working & answering emails outside of office hours.

What skills do I need?

Youre inclusive by nature & obsessively organised, but with a creative, problem-solving attitude. You seek information because you get a buzz out of knowing what makes things & people tick. Youre approachable, positive & collaborative, always assuming best intent & willing to work hard to ensure the success of those around you. Your concept of a good day is one filled with new learnings & opportunities to effect change. This role is the right fit if youre an empathetic Executive Assistant who enjoys working with people & product equally.

You should also have:

* 3+ years Executive Assistant experience supporting tech Executives & teams

* Or relevant experience in a hyper organised, fast paced, high impact environment

Plus:

* Ability to initiate complex, high-level, multi-phase tasks & see them through to completion with minimal assistance & complete unflappability!

* High bar for professionalism & discretion, with buckets of innate empathy

* Capability & desire to flex communication style to meet different stakeholder needs

* Unbelievable organisational skills & a curiosity to improve processes

* Acutely familiar with Gmail, Google calendar, Google drive, & other productivity software like Slack, Basecamp, Trello

* Fluent in English (verbal & written)

Bonus skills & attributes

* A strong interest in technology & some experience in this area

* Have a Bachelor's degree

Benefits

We are a well-treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

* Competitive salary & equity in a fast-growing start-up

* We serve breakfast, lunch, & dinner every weekday! There are also snacks & drinks on tap to keep you topped up

* Regular compensation reviews - we reward great work

* Peace of mind with life assurance, as well as comprehensive health & dental insurance for you & your dependents

* Open vacation policy & flexible holidays so you can take time off when you need it

* Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

* Commuting is a breeze with our generous public transport allowance

* Keep active with our wellness programme that allows you to expense gym & other sports activities up to 90 quarterly

* MacBooks are our standard, but were happy to get you whatever equipment helps you get your job done

Where does Intercom stand on diversity?

We are a diverse bunch of people & we want to continue to attract & retain a diverse range of people into our organisation. We're committed to an inclusive & diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

 
 
 
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