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Communication has changed for people. Its changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, & support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, & so much more.

What's the opportunity?

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. Were building a world-class sales organization, & the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, & we can only do this by putting them at the core of ours. We strongly believe in the overall growth & continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development & promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, & ownership. 

What will I be doing?

  • Build relationships with Intercoms small business customers ensuring revenue growth & customer retention

  • Work with current customers to understand their business pains, & provide solutions based on our platform to alleviate them

  • Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, & achieve business goals

  • Develop advanced knowledge of your customers' businesses & goals while accurately forecasting sales pipeline

  • Collaborate with Marketing, Product, & Customer Success by providing customer feedback to drive product innovation

  • Track & report all key metrics related to customer growth, retention & Intercom product usage growth

  • Engage in team development & mentoring

What skills do I need?

  • 1-2 years managing existing business(retention, renewals, & account growth)  

  • Strong sales instincts & track record hitting & exceeding quota

  • Exceptional written & verbal communicator 

  • Comfortable & energized operating & problem-solving in a fast-moving organization. 

  • Exhibits a growth mindset, intellectual curiosity, & ambition

  • Ability to build & maintain deep client relationships across levels in complex organizations

  • Demonstrable history of leadership, with both immediate & cross-functional teammates


We are a well-treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

  • Competitive salary & meaningful equity

  • Fully funded comprehensive medical, dental, & vision coverage

  • Regular compensation reviews - great work is rewarded!

  • Open vacation policy & 10 corporate holidays

  • Paid Parental Leave Program

  • 401k plan

  • In-office bicycle storage

  • Fun events for Intercomrades, friends, & family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity & is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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