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ContentSquare // optimizing web & mobile sites
Product, Full Time    Paris Area, France    Posted: Thursday, March 31, 2022
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Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, & have featured in Wired Magazine as one of Europe's hottest startups.  

Contentsquare has 10 main offices across the world ( New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, & Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury's, Spotify, Asos & Microsoft. We've been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, & raised a $500M Series E funding in May 2021.

As our growth accelerates further we are looking to hire 1,500 positions globally in the next  3 years. We are looking for talented people like you to join us & help us continue to innovate & improve online experiences for all. We want the most ambitious, unique & enthusiastic people to join us & help us in this mission. Come join the #CSquad family!

In a few words: 
The Contentsquare Knowledge Management Team is responsible for making sure that key information is timely spread to our internal stakeholders, easy to find, & well-understood.

We believe that Knowledge Management is essential to keep up with our growing organization. Knowledge Management plays a key role in guiding Contentsquare's expansion, by providing all necessary tools, workflows & information for our teams to increase our client portfolio, keep a high client retention score, & trust the information they must access every day to work efficiently.

We are hiring a knowledge manager specialized in product information management.

On a typical day you might:

Work closely with the Product team to retrieve information about all releases to come
Create functional product documentation on our internal Product Portal, for all field-facing teams to use (success managers, pre-sales, support, implementation teams…)
Monitor the Product Portal & guarantee its updates & ease of navigation
Monitor our product-related slack channels to improve our documentation & make sure it answers all questions
Communicate internally & in real-time about all new releases
Monitor & improve the adoption of your documentation by following KPIs & creating data reports

You may also work outside of the Product scope on demand to fulfill ad-hoc Knowledge Management tasks. This can include working with other teams to help them create their knowledge base, send them adoption reports & suggest improvements to make, work on global knowledge management guidelines for the company, support the People team onboarding strategy, etc.

We'd love to meet you: 

Ideally you have a first experience in Knowledge Management
Your written skills are excellent & you are fluent in English (written & spoken)
You master the art of explaining complex topics with simple language
You are creative & eager to learn
You are proactive in finding new solutions to share or create information efficiently
You have already worked with at least one knowledge base solution.
You know that knowledge management is key for a company to grow & stabilize, & you are able to convince other stakeholders of the importance of such efforts when necessary.
You are passionate about information dissemination, search, & content organisation.
You are eager to understand the way all teams work & what their needs & habits are. 
You are a real team player & you enjoy collaborating with people every day.
You can multitask, & you are ready to work in a fast-paced environment with deadlines to meet & dynamic people by your side!

How to stand out from the crowd (not mandatory):  Experience working with Slack, Google Drive, Google Analytics, & the Atlassian Suite (Confluence, Jira)Interested in Web Analytics & UXFluent in French

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