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Kalo // online platform to manage external workforces
New York    Posted: Friday, November 01, 2019
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We are looking for a manager to help build our Business Operations & Strategy (BizOps) function. The vision for BizOps is to provide the decision-support mechanism that helps with everything from optimizing day-to-day business operations, to carrying out high-priority initiatives, to tackling the most important strategic questions.

Reporting to the COO, you will partner closely with our Executive team & work across Product, Finance, Marketing, Engineering, & Operations teams to drive key initiatives forward.

The role has four components:

Managing & improving the company's Operating System: We set company goals that help inform strategic business decisions but also monthly, weekly, & quarterly meetings, cross-functional groups, internal reports, & off-sites. The goal is not just that you help our COO administer & run these meetings & reports, but that you make them better, whether by rethinking the numbers we use to measure success, re-aligning incentives or attendees to create impact, or altering our approach to make an element of our operating system more global, inclusive, or user-centric. 

GTM strategy development & execution: You will be collaborating on the development of our go-to-market strategies: leading strategic research of existing & potential user segments, analyzing the market & defining our positioning, overseeing brand & marketing campaigns to maximize user acquisition & adoption in support of new product releases, & more. 

Analytics: BizOps provides the analytics support for the entire company, with a particularly deep focus in marketing & product analytics. You will develop our analytics roadmap (including processes, KPIs, technologies, etc.) in coordination with product, marketing, engineering, & finance. You will also run advanced analysis to derive granular, actionable insights about our users & their end-to-end journey to help product & marketing realign investments for maximum acquisition, engagement, & retention. 

Special projects: As a high-growth startup, we each take on tasks that don't have a dedicated owner. You will leverage your expertise across disciplines to own operations initiatives around legal, people, facilities, & vendor management. For example, you might run point with legal to adjust Terms of Use & Privacy Policies to support the roll-out of new product features. As another example, you might assist with facilities planning, tasked with locating, negotiating, & coordinating the transition plan to new office space to accommodate our headcount plan.
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