Bluecore is a retail marketing technology company that is reimagining the way retailers communicate with shoppers. The 2019 launch of Bluecore Communicate introduces retailers to a fundamentally different email solution that replaces manual processes with an intelligent, AI-driven workflow. More than 400 retail brands, including Staples, Tommy Hilfiger, The North Face, TomboyX, & Bass Pro Shops, increase their marketing performance with less effort through Bluecore. Bluecore has been recognized as one of the Best Places to Work by Glassdoor & is ranked No. 241 on the 500 List, the most prestigious ranking of the nation's fastest-growing private companies.
The Customer Success team at Bluecore is committed to delivering quality products & services by holding each other accountable & always being open & honest. We use curiosity & creativity to drive ourselves & our customers towards higher levels of success while fostering a fun & collaborative environment.
As a Customer Success Manager you represent Bluecore by supporting, strategizing & executing with world class ecommerce marketing teams. You will play a critical role in driving value & long-term partnerships with Bluecore by helping to make our clients heroes within their organization.
The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners & is resourceful & tenacious in efforts to bring those to life.
Understanding the client's business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities & technical capabilities - YOU are an extension of their team
Managing multiple client relationships.
Develop & maintain a strong rapport with clients - you will be the primary touch point
Translating customer business objectives into effective use of the Bluecore platform
Communicating technical solutions to deliver on clients' desired outcomes
Using data to continuously optimize campaigns & boost results
Generating ideas for new features & campaigns, tailored to the unique needs of each client
Being part of a cross-functional team to ensure quality delivery for customers
- Candidate must have worked on ecommerce email execution
- Familiar with basic HTMLFamiliarity with Global ESPs like Mailchimp, Salesforce (preferred), Oracle (preferred)
- Knowledge of email list segmentation, setting up automated customer journey workflows
- Understanding of Main email marketing KPI'sGood presentation skills; strong verbal & written communication skills
- Good knowledge of Excel, Google Suite