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Position Summary

The primary responsibility of the Supply Chain Specialist, Exceptions is overseeing inbound & outbound shipments, both domestic & international that fall into exceptions. The Supply Chain Specialist, Exceptions works with many departments, ensuring the resolution, documentation, receipt & delivery of goods dependent on the needs of said department.

Role Priorities

Further develop & implement short-to-mid term supply chain strategies in support of business growth

Deliver excellent customer service through the development of constructive & cooperative working relationships with those on your team as well as cross functionally

Achieve or exceed time based service expectations

Performance Requirements

Communicate with internal customer, & external partners on a daily basis

Timely validation & resolution of all exceptions from brands & suppliers for receipt

Ensuring all inbound exceptions are documented & reported correctly

Responsible for receipt & shipment of all inventory arrived out of warehouse process or compliance

Resolve any issues with customer orders

Coordination of the aforementioned resolutions based on the needs & request of respective departments & customers

Monitoring of all exceptions

Communicate all delivery delays & exceptions to necessary teams

Calculate impact of exceptions

Ensure the preparation & delivery of Same Day Delivery orders where appropriate

Maintain & update Vendor Operating Guidelines to ensure accuracy & compliance

Manage open issues on Zendesk, & Monday

Proactively works to identify improvement opportunities & effectively applies any changes to logistics processes to achieve optimum operational performance

Ensures the highest standards for the Moda Operandi brand & customer experience

Essential Skills, Experience & Educational Requirements

Must have 2+ years experience in supply chain or related field preferably in luxury goods

Bachelors degree

Must have detailed knowledge of warehouse operations

Ability to take initiative, quick learner & show a positive attitude on a daily basis

Excellent communication skills & ability to develop working relationships

Detail oriented; ability to think clearly & calmly when faced with issues or problems & demonstrates understanding to find a solution

Team player & ability to work with cross functional teams

Ability to cope well with the demands of a rapidly growing company

Overall systems savvy & intermediate skills in excel

Ability to work flexible hours & accommodate schedule changes as necessary

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