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Peloton // connected indoor fitness cycles
 
Newark, CA    Posted: Monday, May 23, 2022
 
   
 
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JOB DETAILS
 

CERTIFIED SERVICE TECHNICIAN

ABOUT THE ROLE

Certified Service Technicians are experts on our products. They know how our products work & how to repair them. Certified Service Technicians split their time between refurbishing units in our warehouse & repairing units in Member homes. They are advocates for our core value of Putting Our Members First by ensuring our units function at their highest level whether they are new, repaired or refurbished. Certified Service Technicians also support our Quality engineering team in the Field. They may train & educate other Team Members on our products or advise on their observations with the engineering team.

YOUR DAILY IMPACT AT PELOTON

  • Safely operate Peloton fleet vehicles following all road laws & Peloton policies; ensure cleanliness of vans & other common areas in the warehouse
  • Manage repair route with Peloton systems & maintain communication with the Member prior to arrival
  • Attend & participate in daily huddles
  • Adhere to & prioritize Pelotons standards of safety for yourself, & the Member on & off the road at all times
  • Perform in-home troubleshooting, delivery, product repairs & maintenance
  • Provide exceptional customer service while educating Members on product repair, maintenance & usage
  • Ensure specified processes, procedures, & reporting methods are followed
  • Oversee the refurbishment process of Peloton product & ensure every refurbished product meets Peloton standard & quality; may also support troubleshooting, intake, triage, repairs & cleaning of refurbished units
  • Review & repair connected fitness units (CFUs)
  • Record serial information & complete all record documentation for repairs, maintenance & refurbishment
  • Ensure hardware & software of the product is functioning properly after each service or refurbishment
  • Serve as point of contact for Field Quality team on hardware changes, quality related requests & quarantine requests
  • Be the Subject Matter Expert & Trainer on CFU quality during bike build, delivery, repair or refurbishment
  • Support cycle counts, physical & systematic inventory of spare parts, CFUs & other Peloton products in the service vehicle & refurbishment area
  • Assist with processing of returns, shipping of spare parts & recording inventory levels

This description indicates the general nature of the qualifications & duties required in this job classification, as well as the essential functions a person must be able to perform in this job. It is not a comprehensive inventory of all duties & responsibilities employees assigned to this job may have.

YOU BRING TO PELOTON

  • A Safety Mindset
  • Excellent customer service skills
  • Maintain a safe & clean environment at all times
  • Must have a valid driver's license & a clean driving record
  • Ability to lift up to 145 pounds with assistance
  • Ability to work well both independently & in a team atmosphere
  • Good problem-solving skills, & the ability to troubleshoot problems & think on your feet
  • Capable of excellent documentation & tracking data, including on electronic devices
  • Flexible schedule; ability to work nights, weekends, & holidays as necessary
  • Maintain a safe & clean environment at all times
  • Intermediate mathematical skills
  • Handy with tools & understanding of torque value


Physical requirements: This is primarily an active position, involving long periods of standing & lifting items weighing 145 pounds or more. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 6 a.m.-10 a.m. & end before 9 p.m. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
 
 
 
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