Darkstore - Sr Associate, Client Service
About Darkstore: Darkstore is changing the way premier brands connect their products with customers by democratizing same day delivery. We are a venture-backed, quickly growing company looking for an experienced client service person to play a pivotal role in growing & scaling the business.
Role Description: Client Services is a vital function in the customer's journey. They serve as the customer's main advocate internally at Darkstore. They influence the account admins, end-users & decision-makers both internally & externally. Consequently, they will have a huge influence on Darkstore's product & operation as a whole. Our client service representatives are responsible for developing customer relationships that promote retention & loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive & to improve upon areas of dissatisfaction.
Darkstore is aligning our Client Support, Account Management, & Growth functions into a Client Services role. The Client Services Sr Associate will partner with Sales, Product & Operations teams to oversee a seamless & delightful customer journey from onboarding, through implementation, & with ongoing support. They will act as the bridge between Sales, Product, Operations, & Customer Support to ensure the success of Brand partners. This role will be a valued contributor to the development of existing & future service offerings by representing a qualified & strong voice of the customer inside the organization. Success will be measured by customer retention, revenue growth & customer service survey results.