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Blenheim Chalcot // venture builders & invest funds
White City, London    Posted: Friday, September 24, 2021
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About us

Scale Space is an exciting joint venture between Imperial College London (a global top 10 University) & Blenheim Chalcot (the UKs leading digital venture builder) which is running three innovation centres including a 300,000 ft2 centre in the heart of Imperial Colleges White City Campus. 

This centre is home to many of Blenheim Chalcots businesses, part of Imperial College Business School & other high growth innovative businesses that will be part of the business building ecosystem we are creating.

Our vision for Scale Space is to create a facility that will foster collisions, collaboration & innovation between tenants, including facilitating access to Imperial College Londons research & talent, & to Blenheim Chalcots venture building expertise. Some companies will lease, fit out & occupy their own tenancies (6,000ft2+), the design of the common elements look to enable this collaboration. There will also be managed office options available to smaller companies taking space in the building, as well as those leasing their own space.


The Role

The Operational Development Coordinator is a key role to enable our long-term success & growth ambitions for Scale Space. We believe that our proposition is far more than providing office space & this role is integral to building repeatable capability that is used throughout our business to deliver to (and engage with) our community whether this is virtual or physical members, partners or universities.

In a multi-site business, we want to define & deliver key capabilities in a repeatable way to deliver an excellent service, as well as improving efficiency & reducing the time required to set up a new site. 

Reporting to the Head of Operational Development, you will be responsible for coordinating the various workstreams in the project plan & working through & refining our operating standards & measures & putting in place briefing, training & monitoring (as appropriate) to ensure compliance in each of our sites.

A key part of the role is the ownership of our systems & processes, including the selection, commissioning, & integration of new platforms, as well as the ongoing review of their suitability & delivery to our members. This includes how we think about the physical design of our sites & ownership of our design standards & catalogue of appropriate products to deploy within our sites to identify best value solutions.

By developing repeatable, scalable processes & the enabling technology to support them, we will be able to capture & share content & further engage with our members.  Across all sites, the role holder is also responsible for ensuring that our programme of community engagement initiatives is delivering benefits to our members. Overall, the role is critical to enable our success & growth.

Key responsibilities will include (but are not limited to):

Process design

  • Working with the various internal departments & key stakeholders to understand the key focus areas which need to be refined & enhanced.
  • Building a project plan for each of the key workstreams & be responsible for the activity needed to build a strong repeatable process in line with the needs of our members & the business.
  • Deliver regular progress reports back to the Head of Operational Development & wider business (as appropriate) on progress against pre-agreed timescales milestones.
  • Constantly seek cross-functional feedback on processes across the organisation looking for opportunities for further improvement.
  • Identify training / coaching opportunities to drive adoption of processes.

Own & maintain our key systems

  • Support with the development of the delivery of key systems, in order to deliver the following:
    • Sharing of know-how
    • Administrative tasks, including room booking, catering requests, visitor management
    • Access & security
    • Member collaboration
    • Access to our partner service panel

Drive member engagement

  • Drive member engagement through providing access to events, content & know-how through our platforms & stimulating member participation.
  • Sponsor other initiatives to drive member engagement, such as a sustainability interest group, social impact interest group, platform for volunteering, & outdoor activities to support placemaking.
  • Review all aspect of the member journey looking for innovative ideas & solutions which deliver continuous improvements including how we gauge member satisfaction.

MI & Monitoring

  • Build easily accessible, agile reporting which is relevant to the process & systems which are being developed.
  • Develop our measurement & reporting standards & platform for delivery across all customer types & sites.

Key Relationships

  • Operations
  • Marketing
  • Sales
  • Growth & Partnerships


  • Bonus: 10% based on OKR delivery
  • Benefits: 25 days holiday, benefits package
  • Location: White City, London
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