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Flywheel Sports // indoor cycling experience
Chicago, IL    Posted: Friday, November 01, 2019
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In thisStudioCoordinatorrole at our River North studio, we are seeking collaborative studio operations individuals who can flex in all areas of the Flywheel studio. The ideal candidate will combine both the positive customer facing attributes as well as the ability to learn the technical & mechanical components of our bikes & Torqboard. Team members should feel inspired to enhance the four wall experience, including strong guestengagement, maintaining a spotless facility, & focusing on informing all customers of the best membership opportunities.

Specific responsibilities include, but are not limited to:

  • Provide the highest level of hospitality & customer service to all of our guests
  • Focus on engaging all guests, inclusive of actively selling membership opportunities, class packages, & product offerings
  • Work as a cohesive team with all members of the studio staff
  • Willingness to flex in all areas with the goal of creating a best-in-class experience for all Flywheel guests
  • Ensure the studio & overall facility remains immaculate at all times, including everything from the bathrooms to the stadium & barre rooms
  • Quickly & efficiently facilitate class check-in
  • Assist Studio Manager in general day-to-day operations of the studio & provide timely feedback on all studio issues
  • Actively suggest retail merchandise that matches the guests needs as well as processing retail purchases
  • Resolve guests concerns with the highest level of customer service
  • Maintain product knowledge; provide proper bike set up for all riders, ensuring first time riders receive information on bike set up, techpack, Torqboard, etc.
  • Take part in all studio trainings including audio training, Torqboard training & troubleshooting, HVAC troubleshooting, bike maintenance & calibration
  • Willingness to perform all other duties as assigned by Studio management staff


  • Minimum 1 year retail or customer service experience
  • Ability to commit to at least three shifts in a week, including one weekend shift
  • Superior communication & customer service skills
  • Friendly & professional phone etiquette
  • Initiate tasks & perform duties with confidence & without direction
  • Ability to multi-task & prioritize in a fast-paced environment
  • Great organizational skills & attention to detail
  • Passion for fitness, wellness & the Flywheel Sports brand
  • Ability to work a flexible schedule including early morning hours, weekends & some holidays
  • Strong computer skills
  • Flexibility to work in other studios within reasonable commute
  • Ability to kneel, bend, reach, climb & stand for long durations of time
  • Must be able to lift/carry a minimum of 30lbs
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