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This role is located in our Tribeca office in Manhattan.

BlockFis mission is to provide liquidity, transparency & efficiency to digital financial markets by creating products that meet the needs of consumers & corporations across the globe. We build bridges between traditional finance & digital markets that enable growth for all participants.

Client Service at BlockFi

Were looking for a Client Service Manager to join our team & take on responsibilities including:

  • Drive revenue & customer engagement - drive our pipeline of leads into completed applications & convert applications into funded loans
  • Actively engage with our customer base from point of application through underwriting, funding, repayment & retention
  • Execution of loan operations while we build our platform. This includes underwriting & originating loans & ongoing collateral management
  • Attend crypto events in NYC to spread the word about BlockFi & source potential customers
  • Source potential customers through social media & our customer support platforms (chat box, reddit, twitter, telegram) & convert them into loans

The ideal candidate will have:

  • 1-3 years of industry experience in a customer-facing role
  • An understanding of blockchain technology & cryptoassets
  • Eagerness to learn & help BlockFi scale
  • Experience with sales
  • The ability to network & build relationships
  • Excellent interpersonal & communication skills
  • Excited to work in an early-stage company & have a high impact on the future of the companys growth

This position provides a large opportunity for professional growth as we scale our organization. The individual who joins our team should expect to scale with our company & be ready to take on larger responsibilities over time. The position will report directly to our Director of Client Service.

Qualified applicants should respond with a brief intro to their background.

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. From raising over $75MM in debt & equity capital to helping thousands of clients (and growing!) do more with their crypto assets, we have established a dominant position as the debt & credit crypto market leader in the US. As we expand our product suite & geographic footprint, our addressable market will grow exponentially.

BlockFis leadership team has decades of experience in the traditional financial services & banking world, & we take a conservative approach to regulation that will position us well for sustainable long-term growth & expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto & are poised to redefine the global financial ecosystem for the better. In addition:

  • BlockFi is one of the first companies to ever offer crypto-backed loans & the only company whose founding team has an institutional understanding of the debt capital markets & regulatory landscape in the U.S.
  • $4.3MM of seed funding & $50MM in capital for funding loans
  • $18.3 MM of Series A funding led by Valar Ventures with participation from Winklevoss Capital, Fidelity, Galaxy Digital & Akuna Capital
  • We are moving quickly & have already deployed substantial capital into the space, proving our ability to execute & capture customer demand

We offer:

  • Competitive salary
  • Unlimited vacation / sick days
  • Employer paid health coverage (vision, dental, 401K)
  • Work alongside an enthusiastic, collegial, & driven team in a highly meritocratic environment
  • Weekly lunch, office snacks & coffee
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