This role is located in our Tribeca office in Manhattan.
BlockFis mission is to provide liquidity, transparency & efficiency to digital financial markets by creating products that meet the needs of consumers & corporations across the globe. We build bridges between traditional finance & digital markets that enable growth for all participants.
Client Service at BlockFi
Were looking for a Client Service Manager to join our team & take on responsibilities including:
- Drive revenue & customer engagement - drive our pipeline of leads into completed applications & convert applications into funded loans
- Actively engage with our customer base from point of application through underwriting, funding, repayment & retention
- Execution of loan operations while we build our platform. This includes underwriting & originating loans & ongoing collateral management
- Attend crypto events in NYC to spread the word about BlockFi & source potential customers
- Source potential customers through social media & our customer support platforms (chat box, reddit, twitter, telegram) & convert them into loans
The ideal candidate will have:
- 1-3 years of industry experience in a customer-facing role
- An understanding of blockchain technology & cryptoassets
- Eagerness to learn & help BlockFi scale
- Experience with sales
- The ability to network & build relationships
- Excellent interpersonal & communication skills
- Excited to work in an early-stage company & have a high impact on the future of the companys growth
This position provides a large opportunity for professional growth as we scale our organization. The individual who joins our team should expect to scale with our company & be ready to take on larger responsibilities over time. The position will report directly to our Director of Client Service.
Qualified applicants should respond with a brief intro to their background.
BlockFi has experienced incredible growth since our launch in August 2017. From raising over $75MM in debt & equity capital to helping thousands of clients (and growing!) do more with their crypto assets, we have established a dominant position as the debt & credit crypto market leader in the US. As we expand our product suite & geographic footprint, our addressable market will grow exponentially.
BlockFis leadership team has decades of experience in the traditional financial services & banking world, & we take a conservative approach to regulation that will position us well for sustainable long-term growth & expansion.
Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto & are poised to redefine the global financial ecosystem for the better. In addition:
- BlockFi is one of the first companies to ever offer crypto-backed loans & the only company whose founding team has an institutional understanding of the debt capital markets & regulatory landscape in the U.S.
- $4.3MM of seed funding & $50MM in capital for funding loans
- $18.3 MM of Series A funding led by Valar Ventures with participation from Winklevoss Capital, Fidelity, Galaxy Digital & Akuna Capital
- We are moving quickly & have already deployed substantial capital into the space, proving our ability to execute & capture customer demand
- Competitive salary
- Unlimited vacation / sick days
- Employer paid health coverage (vision, dental, 401K)
- Work alongside an enthusiastic, collegial, & driven team in a highly meritocratic environment
- Weekly lunch, office snacks & coffee