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Birchbox
discovery commerce platform
 
Product, Full Time    New York City    Posted: Monday, May 06, 2019
 
   
 
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JOB DETAILS
 

About Birchbox:

We started Birchbox in 2010 to redefine the way consumers discover & shop for beauty & grooming. The company quickly grew from an exciting idea to a business that has materially shaped the beauty industry: we've activated an enormous group of underserved, untapped consumers, awakening their relationship with beauty by making the experience relevant, easy & fun. Our innovation isn't the simple concept of delivering a box of samples - it's understanding that although not everyone is passionate about beauty & grooming, everyone still deserves to have a great experience finding, trying & buying it.

Birchbox operates in six countries, reaching more than 2.5 million active customers with a portfolio of 500 best-in-class prestige brand partners. We have retail locations within select Walgreens stores across the US as well as a flagship Birchbox store in Paris.

About the role:

Birchbox is seeking a Product Analyst to support the evolution of the customer journey at Birchbox. You will report into the Manager, Marketing Analytics & will be responsible for supporting the Product & Tech organizations as they seek to create a cohesive, delightful & holistic experience connecting our monthly box experience to our digital presence, including the mobile app, customer profile, e-commerce shop, & in-house content hub.

You will have the opportunity to support decision making at the very core of Birchbox & have a meaningful impact on the interactions the casual beauty consumer has with us.

The ideal candidate will have experience doing broad analyses in Google Analytics & other analytics tools to identify opportunities in the customer journey, specifically in the web experience. You will present findings in a compelling & succinct manner to cross-functional stakeholders, including senior leadership. You foster a culture of data in everything you do. You are exceptional at prioritizing work, setting expectations & communicating to stakeholders. You love telling a story with data & creating actionable insights that drive tangible change. You are a strategic thinker, connecting the dots between data & financial results to create & advocate for your own strategies to drive growth. You dive in & dont wait for someone to tell you what youre looking for.

Responsibilities:

  • Site behavior + testing
    • Evolve the Birchbox Google Analytics account in partnership with our performance marketing partner to reflect current business needs & to track & segment customer behavior, inclusive of support for our international teams.
    • Produce user engagement analyses focused on behavior on key webpages, such as the homepage, product pages, content pages, profile pages, & cart pages, & key drivers to recommend growth opportunities.
    • Use third party analytical tools with heat maps, session records, qualitative surveys, & historical tests to derive actionable insights.
    • Develop & run A/B testing on product features using internal tools & external tools such as Google Optimize.
  • SEO
    • Identify opportunities in SEO to fuel organic growth in both web & native app properties, analyzing data from sources such as Google Analytics, Search Console & request logs.
  • Reporting + KPI Management
    • Create reports & dashboards in Looker, Google Analytics, Datadog, or other analytics tools that demonstrate connections between web engagement & revenue, marketing channels, content, etc.
    • Champion a metrics-driven culture within the Tech & Product organizations to foster accountability & rigorous decision-making.
    • Be a stakeholder & active participant in informing the evolution of our site data model.

About You:

  • BS in a quantitative field such as Statistics, Computer Science, Economics, Mathematics, Information Systems, Data Science, Marketing, or Business.
  • 2+ years of experience with web analytics, including funnel conversion, engagement & retention metrics.
  • Experienced in utilizing statistical concepts for A/B test analysis: statistical significance, confidence intervals, & establishing variance thresholds.
  • Are an Excel & Google Analytics wizard & have a working knowledge of SQL.
  • Have an insatiable curiosity, a commitment to precision & excellence, & a desire to work collaboratively within & between teams.

Bonus Points:

  • First-hand experience with testing tools such as Google Optimize or Optimizely.
  • Experience in or willingness to learn at least one scripting language (Python or R preferred).
  • Experience with Google Tag Manager.
  • Experience with Looker
 
 
 
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