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Critical Mass // digital experience design agency
 
Sales, Full Time    New York    Posted: Friday, March 05, 2021
 
   
 
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JOB DETAILS
 

Critical Mass is in search of an experienced Account Director to help support, maintain & grow the Digital Innovation business for BMW of North America. This includes all digital work surrounding the BMWUSA.com properties, overall Marketing Science for BMW of NA, & all BMW Digital Innovation opportunities. This Account Director will collaborate with a team of Producers to oversee 70+ employees across multiple disciplines & multiple offices. This person is expected to expertly manage & grow client relationships & be a business leader & trusted advisor to all parties. As an engaged team leader, a heavy focus will be placed on developing client relationships & identifying agency opportunities. Overall profitability of the business & client satisfaction is of the utmost importance in this role. But most importantly, this person is expected to be a leader to internal, multidisciplinary teams & can motivate & rally others to deliver successful web-based campaigns, programs & innovations.


You will:

  • Provide strategic direction for clients.
  • Foster relationships with clients to ensure the effective delivery of projects.
  • Lead internal teams & client teams.
  • Manage finances of account revenue & profitability.
  • Develop & deliver organic growth within accounts.
  • Deliver metrics on the quality of the relationship & the product provided to accounts.
  • Ensure all Statements Of Work are drafted, documented, accurate, & implemented.
  • Foster relationships with other Account Directors, Account Team members, & multi-disciplinary teams.
  • Mentor & coach team members while motivating & leading overall project teams.
  • Define & implement best practices at the business unit level.
  • Contribute to overall development of the Client Services department.

You have:

  • 5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
  • Experience managing digital product applications within the automotive or luxury categories.
  • Experience working with complex project & complex clients, delivering annual services revenues in excess of $5MM each.
  • A solid understanding of user-centric digital product design.
  • Competency managing complex multi-disciplinary teams up to 20 people & client relations.
  • Solid experience formulating & driving long-term strategic account plans, strategies, & roadmaps.
  • Ability to react quickly, assess, & implement solutions.
  • Advanced negotiation, communication, writing, & organization skills with an outstanding attention to detail.

 
 
 
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