Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, & partners explore just how smoooth the modern shopping experience can be.
It means we're constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don't believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you're in, there's no telling what will happen next.
Do you have experience leading team leads/managers, do you always want to help your teams do better in an ever developing environment where change is the norm?
As Merchant Foundations Operations Region Lead of the Nordic team, you will lead a team of Market/Accountable Leads who in turn lead 100+ Merchant Specialists. We are looking for someone who is experienced & motivated to lead from the front. You will be results orientated with total focus on enabling your teams to achieve & exceed the expectations of Klarna's merchants from onboarding through the entire merchant journey with Klarna.
What will you be doing? As the Region Lead you will be a key stakeholder for the business in the region making sure the merchants expectations/needs are met & their opinions are heard. You will be responsible for your regional team in terms of recruitment, performance & delivery. You will initiate & drive activities to continually improve & calibrate our deliveries to the needs of the merchants & the operational processes.
You will work closely with both internal & external stakeholders & will report to the Merchant Foundation Operations Group Lead.